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Feb 27, 2024, 09:46 ET Klarna AI assistant handles two-thirds of customer service chats in its first month
service chatsIt is doing the equivalent work of 700 full-time agentsIt is on par with human agents in regard to customer satisfaction scoreIt is more accurate in errand resolution, leading to a 25% drop in repeat inquiriesCustomers now resolve their
More news about: Klarna Bank AB (publ)
Feb 27, 2024, 09:45 ET Reticulate Micro Names Amit Shrestha as Chief Financial Officer
GCR role, Shrestha was CFO of Microsoft US Public Sector, where he restructured the business's sales model and accelerated cloud growth and customer satisfaction. Earlier in his career, Shrestha held senior finance roles at Payment Online, Inc., in Seattle and at PWC.
More news about: Reticulate Micro, Inc.
Feb 27, 2024, 09:43 ET Klarna AI assistant handles two-thirds of customer service chats in its first month
service chatsIt is doing the equivalent work of 700 full-time agentsIt is on par with human agents in regard to customer satisfaction scoreIt is more accurate in errand resolution, leading to a 25% drop in repeat inquiriesCustomers now resolve their
More news about: Klarna Bank AB (publ)
Feb 27, 2024, 08:39 ET Chipoys Embarks on Global Expansion with Award-Winning Flavors and Inclusive Certifications
Halal-certified products, ensuring that its snacks meet stringent dietary standards. Founded on the principles of innovation, quality, and customer satisfaction, Chipoys has successfully expanded its reach from North America to international markets, including the UK,
More news about: Chipoys
Feb 27, 2024, 08:30 ET Accelecom Launches Contact Center as a Service (CCaaS) to Revolutionize Customer Experience
support. These features enable businesses to efficiently manage and support an advanced customer experience, ultimately leading to increased customer satisfaction and loyalty. Brad Kilbey, CEO of Accelecom, commented on the launch of CCaaS, saying, "We are excited
More news about: Accelecom
Feb 27, 2024, 08:30 ET Eagle Point Software Announces Partnership with Cadgroup
software solutions catering to a diverse spectrum of industries. With a legacy spanning over three decades and a track record of unwavering customer satisfaction, Cadgroup Australia is the trusted source for a comprehensive suite of products, including offerings from renowned partners such as Autodesk,
More news about: Eagle Point Software
Feb 27, 2024, 08:15 ET Precision X-Ray, Inc. Receives Quality ISO 9001:2015 and Environmental ISO 14001:2015 Certification, Demonstrating Commitment to Excellence
This prestigious certification highlights Precision's unwavering commitment to delivering world-class products and services, ensuring customer satisfaction in every aspect of our operations. Adhering to the stringent standards set by our newly obtained certifications, we further solidify our dedication
More news about: Precision X-Ray, Inc.
Feb 27, 2024, 08:00 ET Centime Announces Strategic Integration with Sage Intacct, Expanding Its Ecosystem for Enhanced Financial Management
multi-dimensional insight and AI-powered automation which enables organizational agility, leading to increased profitability, and enhanced customer satisfaction. "The collaboration with Centime enables SMBs to access innovative tools for automating financial processes, enhancing efficiency
More news about: Centime
Feb 27, 2024, 08:00 ET Arelion Announces New Customer in Mexico, Serving Conexity's IP Service Needs
specializes in Private Point-to-Point (PaP) links designed to meet the specific needs of companies and operators. With a focus on innovation and customer satisfaction, Conexity is dedicated to connecting the world through advanced telecommunications technology. Contacts: ArelionMartin
More news about: Arelion
Feb 27, 2024, 08:00 ET Open Platforming, AI and Strategic Collaboration Cement Schneider Electric's Leadership in End-to-end Solutions for Grids of the Future
delivers more accurate estimated time of restoration (ETR)—leveraging the power of AI to vastly improve grid operations, utility efficiency and customer satisfaction.EcoStruxure ArcFM XI, our geographic information systems (GIS) suite of applications offers a map-centric, intuitive
More news about: Schneider Electric
Feb 27, 2024, 08:00 ET Salesforce's Einstein Copilot is Here: The Conversational AI Assistant for CRM that Delivers Trusted AI Responses Grounded with Your Company Data
communications to provide more personalized client engagement. Customer service and field service agents can streamline case resolution and boost customer satisfaction by surfacing relevant answers, offers, and data from disparate systems. Financial service companies can simplify client onboarding and
More news about: Salesforce
Feb 27, 2024, 07:03 ET Top Rail Fence opens two new Florida locations with ribbon-cutting ceremony
expand. It strives to be at the top rail in customer responsiveness, quality design and materials, on-time delivery and installation, and in customer satisfaction. The company provides fencing solutions for residential, commercial and agricultural locations and offers wood, aluminum, vinyl, and chain link
More news about: HomeFront Brands
Feb 27, 2024, 07:00 ET BECTROL and IES Synergy Forge a Groundbreaking Alliance to Electrify North America with Next-Gen EV Fast Charging Solutions
monitoring services to maintenance so we ensure that each charger delivers peak performance and longevity, encapsulating our commitment to customer satisfaction and product sustainability.A Vision for Continuous Joint Innovation:As the partnership evolves, BECTROL
More news about: Bectrol Inc.
Feb 27, 2024, 06:14 ET India Quick E-Commerce (Quick Commerce) Market Size to Surpass US$ 19,932.5 Million by 2030 | Exhibiting a CAGR of 63%
stores and vendors to establish a strong hyperlocal network. This enables them to deliver products to customers within a few hours, enhancing customer satisfaction and loyalty. Growing Popularity of Social Commerce: Another emerging trend in the India Quick E-Commerce (Quick Commerce)
More news about: Coherent Market Insights
Feb 27, 2024, 06:00 ET LOWE'S REPORTS FOURTH QUARTER 2023 SALES AND EARNINGS RESULTS
weather, while Pro customer comparable sales were flat for the quarter. "This quarter we delivered strong operating profit and improved customer satisfaction, despite the continued pullback in DIY spending," commented Marvin R. Ellison, Lowe's chairman, president and
More news about: Lowe's Companies, Inc.
Feb 27, 2024, 04:00 ET Exclusive Interview: ATFX Chairman Joe Li with CNBC Arabia
America, APAC, and South Africa, ATFX is committed to delivering exceptional trading experiences to clients worldwide. The company prioritizes customer satisfaction, innovative technology, and strict regulatory compliance, positioning it as one of the top choices for traders seeking reliable and sophisticated
More news about: ATFX
Feb 26, 2024, 18:15 ET Key Insights on Customer Experience in USA's Electric Utility Industry for 2024
renewable energy sources. The electric utility industry has a promising future with significant growth potential. Companies that prioritize customer satisfaction, invest in sustainable and efficient energy solutions, and adapt to evolving technology trends are well-positioned to succeed in this dynamic
More news about: Research and Markets
Feb 26, 2024, 16:10 ET ATI Physical Therapy Reports Fourth Quarter and Full Year 2023 Results
Customer Satisfaction Metrics
More news about: ATI Physical Therapy
Feb 26, 2024, 13:31 ET EVERISE UNVEILS PIONEERING U.S. MICROSITE IN ORLANDO, WITH VISION TO REDEFINE CUSTOMER EXPERIENCE LANDSCAPE AND WORKPLACE CULTURE
are high-performing, secure, and agile, with fluent proficiency in 32 languages, enabling businesses to scale globally while achieving top customer satisfaction. Learn more at www.weareeverise.com.
More news about: Everise
Feb 26, 2024, 13:30 ET Watercrest St. Lucie West Assisted Living and Memory Care Honored with Prestigious Reputation 800 Award
positive growth." Winners of the 800 Award have achieved a score of 800 or higher on the Reputation platform due to their focus on high customer satisfaction over the past year. The Reputation score measures review sentiment, volume, spread, recency, response, and length, along with brand reach and
More news about: Watercrest Senior Living Group
Feb 26, 2024, 10:51 ET Vocodia Holdings Corp. Announces First Phase of Service Platform Installation at Dealers of One of Big 3 Automobile Resellers
switches capable of handling 20,000 calls simultaneously, eradicating hold times and propelling the company into a new era of efficiency and customer satisfaction. About Vocodia Holdings Corp. Vocodia is an AI software company that build practical AI functions and makes them easily
More news about: Vocodia Holdings
Feb 26, 2024, 10:10 ET ESS Laboratory Certified by RI Health Department to Perform PFAS Drinking Water Testing
scientists with diversified experience in environmental analysis, managed by a knowledgeable team of professionals who are dedicated to quality and customer satisfaction.
More news about: The RISE Group, Inc.
Feb 26, 2024, 10:00 ET Group-IB Earns Frost & Sullivan's 2024 Competitive Strategy Leadership Award for Pioneering a Decentralized Approach in the External Risk Mitigation and Management Industry
leveraged competitive intelligence to execute a strategy successfully that results in stronger market share, competitive brand positioning, and customer satisfaction. Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding
More news about: Frost & Sullivan
Feb 26, 2024, 10:00 ET Group-IB Earns Frost & Sullivan's 2024 Competitive Strategy Leadership Award for Pioneering a Decentralized Approach in the External Risk Mitigation and Management Industry
leveraged competitive intelligence to execute a strategy successfully that results in stronger market share, competitive brand positioning, and customer satisfaction. Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding
More news about: Frost & Sullivan
Feb 26, 2024, 09:28 ET Sila Services Expands Midwest Presence with Acquisition of Ainsley Heating & Cooling in Ohio
career opportunities for their exceptional team. We will work together to build on Ainsley's long history of five-star service, extraordinary customer satisfaction, and providing an exceptional work culture for our people." "With almost fifty years of history with our team, our customers, and our
More news about: Sila Services, LLC