Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold.

Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance their customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI. 

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.



Contact Information
Email: [email protected]
Tel: 416-366-2500 Ext. 235

Latest

Jan 24, 2023, 08:30 ET Airlines Dominate Customer Complaints for Long Hold Times on Twitter in 2022

TORONTO, Jan. 24, 2023 /PRNewswire/ - Onholdwith.com has released its annual report, The Top 10 Worst Hold Time Offenders of 2022. Powered by Fonolo, ...

Nov 29, 2022, 08:00 ET Kohler Shares How Call-Back Technology Improved Its Customer Satisfaction Levels

Global retailer and service provider Kohler credits Fonolo's call-back technology as "a lifeline" during peak call volume periods and staffing...

May 10, 2022, 08:00 ET 2022 CX Excellence Awards: Fonolo Celebrates Winning Brands to Spotlight Success in Customer Experience

TORONTO, May 10, 2022 /PRNewswire/ - Fonolo, the leading provider of cloud-based call-back solutions, has announced the winners of its annual 2022 CX ...

Oct 19, 2021, 08:00 ET Linn Area Credit Union Reduces Abandon Rates by 35% with Call-Back Technology Despite Pandemic Call Volumes

Linn Area Credit Union has achieved a 35% reduction in abandonment rate despite a massive increase in call volume caused by the onset of the COVID-19 ...

Sep 28, 2021, 08:00 ET BPO Uses Call-Back Technology to Drastically Improve Customer Service for 20+ Retail Brands

Radial Inc. leverages Fonolo Voice Call-Backs tactically to meet and exceed Service Level Agreements, while boosting their CSat scores. TORONTO, Sept....

Dec 09, 2020, 08:00 ET Fonolo Announces Company Rebrand and Updated Lineup of Call-Back Technology Products

TORONTO, Dec. 9, 2020 /PRNewswire/ - Fonolo, the industry leader in cloud-based call-back solutions, announced the launch of their new brand identity ...

Oct 21, 2020, 08:00 ET Fonolo "State of the Contact Center 2020" Report Highlights Unexpected Trends Due to COVID-19

TORONTO, Oct. 21, 2020 /PRNewswire/ - Fonolo, the leading provider of cloud-based call-back solutions, has released its annual State of the Contact...

Sep 16, 2020, 08:00 ET Credit Union Call Center Reduces Abandoned Calls by Over 40% With Fonolo Call-Back Solution

TORONTO, Sept. 16, 2020 /PRNewswire/ - Fonolo, the leading provider of cloud-based call-back solutions, has released a report in partnership with the ...

Aug 12, 2014, 08:00 ET Fonolo Achieves Record Growth, Doubling Revenue and Expanding Partnerships

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to build momentum by expanding its...

Jul 22, 2014, 08:00 ET Tech CU Selects Fonolo's Call-Back Solution to Improve Customer Experience

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit...

Jun 10, 2014, 08:00 ET Fonolo Selected for Membership in Avaya DevConnect Program

Fonolo today announced that it has joined the DevConnect program offered by Avaya, a global provider of business collaboration and communication...

May 20, 2014, 08:00 ET Fonolo Improves Customer Experience at Bright Horizons Contact Center

TORONTO, May 20, 2014 /PRNewswire/-- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced...

Mar 04, 2014, 08:00 ET Nationstar Mortgage Selects Fonolo's Call-Back Solution to Enhance the Contact Center Experience

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to grow its portfolio of world-class...

Aug 20, 2013, 08:00 ET Fonolo Appoints Contact Center Veteran Nicolas De Kouchkovsky to its Advisory Board

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today the addition of distinguished...

May 30, 2013, 09:00 ET Thomas Cook Selects Fonolo's Call-Back Solution to Simplify the Booking Process

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to grow its portfolio of world-class...

Jan 22, 2013, 08:00 ET World Travel Holdings Deploys Fonolo on Cruises.com to Enhance Customer Experience

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to grow its portfolio of world-class...

Oct 03, 2012, 08:00 ET 1st United Services Credit Union Selects Fonolo to Eliminate Hold Times for its Customers

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that 1st United Services ...

Jun 27, 2012, 09:00 ET Allstream Selects Fonolo Call Center Solution for BlackBerry

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that Allstream, Canada's ...

Feb 02, 2012, 07:00 ET It's The End of the Hold as We Know It!

Fonolo (fonolo.com), the company that helps organizations reduce call center costs while improving the customer experience, announced today that...

Oct 05, 2011, 08:00 ET Travel Planners International Selects Fonolo to Improve the Calling Experience for its Travel Agents

Fonolo, the company that improves the call center experience by extending it to the web and smartphone, is pleased to announce that Travel Planners...

Mar 08, 2011, 08:00 ET Sirius Canada Selects Fonolo to Enhance the Calling Experience for its Subscribers

Fonolo, the company that makes it easier and less frustrating to call large companies, announced today that Sirius Canada, the country's leading...

Feb 09, 2010, 08:00 ET Fonolo Launches iPhone App for Visual Dialing On-the-Go

Fonolo (fonolo.com), the company that makes it easier and less frustrating to call large companies, announced today the availability of its free...

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