News from 2020 summit on customer engagement A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Feb 19, 2020, 08:39 ET Customer Programs Thought Leader Bill Lee to Introduce Customer Experience Agile at the 2020 Summit on Customer Engagement

Many customer experience initiatives struggle to create business impacts, such as improving customer retention, innovation, cost efficiencies, sales, ...

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