WS iNet and Cothern Computer Systems Inc. Announce Reseller Agreement for Cloud-Based Contact Center Solutions

Contact Center Technology Provider Enhances CCS's Current Suite of Service Offerings

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Aug 06, 2013, 08:00 ET

PLANO, Texas, Aug. 6, 2013 /PRNewswire/ -- WS iNet, a premier provider of on-demand contact center technology, today announced a reseller agreement with Cothern Computer Systems Inc. (CCS), an information technology solutions firm focused on system conversions and the newest contact center technology.

"This alliance with WS iNet is a milestone for CCS," said Allen Cothern, CEO and president of Cothern Computer Systems Inc. "We've been focused on large-scale conversions and contact center implementation for years. With the addition of WS iNet, doors will be opened for us to present our clients with virtual business strategies for enhanced efficiencies and more engaged, highly skilled agents."

Virtual contact centers have emerged as the preferred model to handle growth and fluctuations in call center service demand.

"The reseller agreement with CCS is an ideal match for us," said Bob Moseley, vice president and general manager of WS iNet. "CCS's clients will benefit from our advanced, cloud-based technologies that elevate the customer experience, including access to multichannel, mobile and social media tools."

Tim Houlne, CEO of WS iNet and Working Solutions added, "This is a win-win for both of our companies. WS iNet is a pioneer in virtual customer service platforms, and CCS can leverage our years of experience, our network of more than 110,000 high-caliber agents, and our proprietary development programs. Together, we can reach our collective goal of driving more sales and first call resolution while ensuring better customer engagement."

About Cothern Computer Systems Inc.
Cothern Computer Systems has over 20 years experience building and integrating award winning contact center solutions. We achieve this satisfaction by providing telephony consulting services which provide a remarkable return on investment by: enhancing the operation of existing systems to enable clients to effectively meet rapidly evolving market requirements or providing a complete end to end solution spanning the entire contact center environment across multiple locations. To learn more about CCS, visit www.ccslink.com.

About WS iNet®
WS iNet, a Working Solutions company, innovates and hosts intelligent, on-demand contact center technology. Partnering with clients requiring flexible, robust, cost-effective solutions, WS iNet supports optimum customer engagement, satisfaction and loyalty. For more information on WS iNet, visit www.wsinet.com. To learn more about Working Solutions, visit www.workingsolutions.com.

Media Contact
Jeff Baum, Healy Corporate Communications
214.415.8220, [email protected]

Carrie Corcoran, Working Solutions
972.202.5680, [email protected]

Allen Cothern, Cothern Computer Systems Inc.
601 718 0878, [email protected]

SOURCE Working Solutions