Wolters Kluwer's ftwilliam.com Wins Globee® in the 7th Annual 2022 American Best in Business Awards
Industry-leading customer support for ftwilliam.com recognized as winner in the Customer Service and Success Team of the Year category
NEW YORK, July 5, 2022 /PRNewswire/ -- Wolters Kluwer Legal & Regulatory U.S. today announced that ftwilliam.com's (FTW) outstanding customer service has earned a gold Globee Award in the 7th Annual 2022 American Best in Business Awards.
ftwilliam.com is a leading provider of software and services to retirement plan service providers, which offers modern, cloud-based employee benefits software, including retirement plan documents, government forms, compliance testing, and reporting and distribution tracking. FTW is the market leader in Form 5500 software based on DOL/5500 filings. FTW's customers include eight of the ten largest retirement plan administration firms and seven of the top ten accounting firms in the US.
ftwilliam.com's industry-leading customer support differentiates it from competitors in the market and is the major reason for FTW's high NPS (Net Promoter Score). Other key differentiators for FTW relative to its competitors are: 100% SaaS; easy-to-use and intuitive software; and full integration between modules leading to greater efficiency and profitability for retirement plan service providers. All customer support team members have professional industry credentials from retirement plan industry associations, and their proven retirement plan expertise is another reason for FTW's high customer satisfaction and retention rates.
"Our customer support team is the reason behind FTW's continued success, and we are honored they were recognized for a Globee," said Rocco Impreveduto, Vice President of Transactional, Retirement and eCommerce at Wolters Kluwer Legal & Regulatory U.S. "As we continue scaling our expert solutions, FTW's customer support team will remain committed to providing top-notch support and expert assistance to our customers."
The American Best in Business Awards are open to all organizations with at least one or more offices in the United States of America. All organizations operating in the U.S.A. – large to small and startups, government, public and private, for-profit, and non-profit – are eligible to submit nominations to the American Best in Business Awards in a wide range of categories honoring achievement in every aspect of business + work life. More than 70 judges from a wide spectrum of industry experts participated in the judging process.
See the complete list of 2022 winners here: https://globeeawards.com/american-business-awards/winners/
About Wolters Kluwer Legal & Regulatory U.S.
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the healthcare; tax and accounting; governance, risk, and compliance; and legal and regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2021 annual revenues of €4.8 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,800 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt (ADR) program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information, visit www.wolterskluwer.com, follow us on LinkedIn, Twitter, Facebook, and YouTube.
MEDIA CONTACT:
Linda Gharib
Director, Brand & Communications
Wolters Kluwer Legal & Regulatory U.S.
Tel: +1 (646) 887-7962
Email: [email protected]
SOURCE Wolters Kluwer Legal & Regulatory U.S.
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