Weak Employee Engagement Efforts Affect Six out of Ten Large Firms, Says New Temkin Group Research

WABAN, Mass., July 30, 2013 /PRNewswire/ -- Temkin Group recently published a research report, State of Employee Engagement Activities, 2013, showing that only one-quarter of employees within large organization are highly engaged. This is an critical shortcoming because engaged employees are extremely valuable; they are more than twice as likely to do something good for the company that is unexpected of them, almost three times as likely to make a recommendation for an improvement, and six times as likely to recommend that a friend or relative apply for a job with their employer.

Temkin Group surveyed 200 companies with 1,000 or more employees to understand what they are doing in the area of employee engagement. As part of the survey, respondents completed Temkin Group's Employee Engagement Competency Assessment that evaluates five areas of activities: Inspire, Inform, Instruct, Involve, and Incent. Only five percent of organizations showed "strong" competencies while fifty-nine percent were "weak" or "very weak."

"Employee engagement is a highly underappreciated corporate asset that is worthy of much, much more attention," states Bruce Temkin, Managing Partner of Temkin Group.

The research also shows that companies with stronger employee engagement efforts deliver much better customer experience and have significantly higher financial results.

Other highlights from the research:

• Ninety-four percent of respondents measure employee engagement and two-thirds measure it at least annually.
• Only 43 percent of respondents believe that their executive team highly prioritizes taking action based on the employee engagement feedback.
• The top obstacles to improving employee engagement are a clear employee engagement strategy and inconsistent buy-in among middle managers.
• In 53 percent of companies with stronger employee engagement efforts, the CX group is active in the efforts compared with only 35 percent of other firms.
• Firms with stronger employee engagement efforts are five times more likely than other firms to treat the results from employee engagement surveys as a high priority.

This full research report can be accessed from the blog, Customer Experience Matters, at ExperienceMatters.wordpress.com or at the Temkin Group's website, www.TemkinGroup.com.

For more information about Temkin Group, visit www.TemkinGroup.com.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an Email.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.

Customer experience matters is a registered trademark of Temkin Group.

This press release was issued through eReleases® Press Release Distribution. For more information, visit http://www.ereleases.com.

SOURCE Temkin Group

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