Walker Names Jackie Ross to Help Companies Develop Customer Strategies

INDIANAPOLIS, May 20 /PRNewswire/ -- Indianapolis-based Walker Information, one of the nation's premier customer strategy consulting firms, has named Jackie Ross as director of business development. Based in San Francisco, Ross will expand Walker's relationships with enterprise and mid-market companies across the country – with a particular emphasis on the West Coast. Walker currently advises more than a dozen market-leading companies in Silicon Valley, including Adobe, Cisco, KLA-Tencor, McAfee, and NetApp, on leveraging the voice of the customer for increasing topline growth and profits.

Before joining Walker, Ross led business development for World 50, a professional services firm that hosts exclusive conversations among C-level executives. Prior, Ross managed more than $6 million in accounts with the Corporate Executive Board, a management consulting firm based in Washington, D.C., and led marketing and business development efforts for the National Mental Health Association and Hammock Publishing.

"Jackie's experience advising chief marketing officers, business acumen and problem-solving skills are a great asset to high-growth companies in Silicon Valley and across the country," Walker Senior Vice President Bruce Kidd said.  "She will help customer-focused companies find new and innovative ways to connect with current and prospective customers to create competitive advantages."

Ross has a bachelor's degree from Vanderbilt University in English and participated in the Berkeley Executive Leadership Program through Berkeley's Haas School of Business. She serves as a board member for Upwardly Global, a national nonprofit that helps senior-level immigrants navigate the U.S. job market.

About Walker

Walker is a privately held consulting firm specializing in customer and employee strategies that have bottomline impact. Helping businesses for more than 70 years, Walker's diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer loyalty and related customer strategies, including segmenting, valuing, obtaining, growing, and retaining customers. Walker works with some of the world's most influential businesses as well as emerging organizations of all sizes. For more information, visit www.walkerinfo.com.  

SOURCE Walker Information