VIZIO Earns Eight Stevie Awards Recognizing Customer Service Excellence
Total Stevie Awards for VIZIO Climbs to 48 Since 2012
IRVINE, Calif., March 15, 2016 /PRNewswire/ -- VIZIO, Inc. announced today recognition for customer service excellence at the10th annual Stevie Awards for Sales & Customer Service. Accolades for this year include one gold, two silver and five bronze medals, bringing VIZIO's Stevie Award total to 48 since 2012. More than 500 nominated customer service and sales executives from around the world attended the event. The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas, NV.
The Stevie Awards for Sales & Customer Service evaluated more than 2,100 nominations from organizations across multiple industries. Entries were considered in 59 categories for customer service and contact center achievements. More than 60 members of several specialized judging committees determined recipients of gold, silver and bronze Stevie Award winners.
"VIZIO is thrilled to be recognized by the Stevie Awards for the fifth consecutive year," said Scott Patten, Vice President of Support, VIZIO. "For over a decade, VIZIO has remained committed to what we do best: focus on the consumer to deliver beautifully simple products. This is a huge accomplishment that proves our dedication to the consumer, providing them with world-class customer service to align with our 'help people' support mission."
VIZIO customer support agents were awarded Stevie® Awards in the following categories:
Gold Stevie® Awards
Kim Williams
Category: Back-Office Customer Service Professional of the Year
Silver Stevie® Awards
VIZIO Executive Resolution Team: Jesse Dorn, Maynard Brooks, Josie Schoenherr, Ashley Ebmeier, Marshall Todd, Jamison Kelly, Harley Lockhorst
Category: Customer Service Team of the Year - Recovery Situation
Scott Patten
Category: Contact Center Leader of the Year
Bronze Stevie® Awards
VIZIO Executive Resolution Team: Jesse Dorn, Maynard Brooks, Josie Schoenherr, Ashley Ebmeier, Marshall Todd, Jamison Kelly, Harley Lockhorst
Category: Customer Service Complaints Team of the Year
Randal Wigton
Category: Front-Line Customer Service Professional of the Year
VIZIO Back Office Customer Service Team: Tyson Ray, Bryce Riediger
Category: Back-Office Customer Service Team of the Year
VIZIO Contact Center: Dakota Dunes, South Dakota
Category: Contact Center of the Year (Up to 100 Seats)
VIZIO Front-Line Customer Service Team: Holly Spence-Blosch, Vanessa Kranig, Chance Corderman, Eric Barber
Category: Front-Line Customer Service Team of the Year
"Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner's accomplishments and we congratulate all of the winners on their commitment to excellence and innovation."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com.
About VIZIO
VIZIO's mission is to deliver the ultimate entertainment experience through our community of connected consumers, advertisers and media content providers. Through our connected entertainment platform, VIZIO is transforming the way consumers discover and experience media content. Since our founding in California in 2002, VIZIO has built an industry-leading brand and sold over 65 million products, including televisions, sound bars and other devices. VIZIO has achieved significant U.S. market share and held the #1 unit share position in the U.S. sound bar industry1 and the #2 unit share position in the U.S. Smart HDTV industry in 20142. VIZIO product leadership is highlighted by a number of industry reviews and awards including a 2015 CNET Editors' Rating of 4 stars for a review of our E-Series Smart TVs3, 2015 Editors' Choice award from Reviewed.com for our M-Series 4K Ultra HD Smart TVs4 and Sound & Vision's Top Picks of 2014 for 42" and 54" Home Theater Sound Bar Systems. For more information, please call 888-VIZIOCE or visit www.VIZIO.com.
© 2016 VIZIO, Inc. VIZIO, the V Logo, Active LED Zones and other terms and phrases are trademarks or registered trademarks of VIZIO, Inc. All other trademarks and logos are property of their respective owners. All rights reserved.
1The NPD Group/Retail Tracking Service, sound bar units sold in the U.S., January 2013—December 2015.
2The NPD Group/Retail Tracking Service, LCD TV units with Apps included and display resolution of 1336 x 768 and higher, total units sold in the U.S., January 2015—December 2015.
3Visit cnet.com for the full 2015 VIZIO E-Series Review, published 6/6/15
4Visit reviewed.com for the full 2015 VIZIO M-Series Review, published 6/29/15
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SOURCE VIZIO, Inc.
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