VIZIO Customer Service Excellence Recognized with 18 Stevie® Awards

"Among VIZIO's gold medals this year is the award for Customer Service Department of the Year," stated Scott Patten, Sr. Vice President of Operations & Technical Support, VIZIO. "An enormous part of our success is the teamwork and support in place across all departments at VIZIO. Each individual and team plays a vital role in ensuring consistent and superior customer satisfaction with our customers. We are blessed to have a group of support professionals who genuinely care about providing Customer Service Excellence to our 70 million-plus customers."

The Stevie® Awards are the world's premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short, the Stevie has become one of the world's most coveted prizes. More than 2,500 nominations from organizations of all sizes and virtually every industry were evaluated in this year's competition. Finalists were determined from the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

In addition to VIZIO's Grand Stevie® Award, VIZIO customer support was honored with Gold, Silver and Bronze Stevie Awards:

4 Gold Stevie® Awards
VIZIO Inc. 
Category: Customer Service Department of the Year - All Other Industries

VIZIO's Back Office Customer Service Team – Field Issue Tracking Team 
Category: Back-Office Customer Service Team of the Year - All Other Industries

VIZIO's Executive Resolution Team 
Category: Customer Service Complaints Team of the Year - All Other Industries

JB Pettiecord
Category: Contact Center Manager of the Year

9 Silver Stevie® Awards
VIZIO's Front-Line Customer Service Team – Team Saunders Has the Recipe for Success
Category: Front-Line Customer Service Team of the Year - All Other Industries

VIZIO's Customer Service Training Team– Tyrel Drey and Red Brown a Remarkable Two-Man Team 
Category: Customer Service Training Team of the Year - All Other Industries

VIZIO Dakota Dunes Contact Center Has Found the Formula for Success 
Category: Contact Center of the Year (Over 100 Seats) - All Other Industries

VIZIO Dakota Dunes Leadership Team
Category: Customer Service Management Team of the Year

VIZIO Executive Resolution Team – Offering options to reach a resolution in a Recovery Situation
Category: Customer Service Team of the Year - Recovery Situation - All Other Industries

Whitney McAlexander
Category: Young Customer Service Professional of the Year - All Other Industries 

Derek Teut
Category: Customer Service Leader of the Year

Vanessa Kranig
Category: Back-Office Customer Service Professional of the Year - All Other Industries 

Justin Chilton
Category: Young Customer Service Professional of the Year - All Other Industries

4 Bronze Stevie® Awards
The Curious Case of Lucas Boddy
Category: Front-Line Customer Service Professional of the Year - All Other Industries

Leah Anderson
Category Customer Service Manager of the Year

Drew Goodell-Rains
Category: Contact Center Professional of the Year

Scott Patten
Category: Contact Center Leader of the Year

Details about the 2018 Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://stevieawards.com. 

About VIZIO
VIZIO's mission is to deliver the ultimate entertainment experience through our community of connected consumers, advertisers, and media content providers. Through our connected entertainment platform, VIZIO is transforming the way consumers discover and experience media content. Since our founding in California in 2002, VIZIO has built an industry-leading brand and sold over 75 million products, including televisions, sound bars and other devices. VIZIO is a leading HDTV brand in America¹ and is the #1 sound bar brand in America². VIZIO product leadership is highlighted by a number of industry reviews and awards, making the 2017 collection the most awarded in company history. The 2017 VIZIO SmartCast E, M and P-Series Displays all received Reviewed.com's Editor's Choice awards³ and were listed as the site's "Best of the Year." The 2017 VIZIO M-Series SmartCast Display received CNET's Editor's Choice with an 8.6 rating⁴. The M-Series also received the Editor's Choice from PCmag⁵. VIZIO's SB3851 was rated "The Best Budget Soundbar" by The Wirecutter⁶, a New York Times company, and VIZIO's SB3621n-E8 sound bar received a 9.1 score and an Editor's Choice from CNET⁷. For more information, please call 888-VIZIOCE or visit www.VIZIO.com.

© 2018 VIZIO, Inc. VIZIO, the V Logo, VIZIO SmartCast and other terms and phrases are trademarks or registered trademarks of VIZIO, Inc. All other trademarks and logos are property of their respective owners. All rights reserved.

¹ The NPD Group, Inc./Weekly Retail Tracking Service, based on TV units sold in the U.S. from Jan 5, 2014 – Nov 11, 2017
²  The NPD Group, Inc./Weekly Retail Tracking Service, based on the total aggregate of sound bar units sold in the U.S. from Jan 5, 2014 – Nov 11, 2017
³ Visit reviewed.com for full reviews for the VIZIO SmartCast P-Series (published: 11/3/2017), VIZIO SmartCast M-Series (published: 10/2/2017) and VIZIO SmartCast E-Series (published: 5/5/2017)
⁴ Visit CNET.com for the full review, published 11/7/2017
⁵ Visit pcmag.com for the full VIZIO M65-E0 review, published 9/12/17
⁶ Visit thewirecutter.com for the full article, published 6/22/17
⁷ Visit CNET.com  for the full VIZIO SB3621 review, published 8/21/17

SOURCE VIZIO, Inc.

Related Links

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