Vivisimo's Senior Director of Product Marketing Mark Myers to Speak at ICMI's Annual Call Center Exhibition

PITTSBURGH, May 7, 2012 /PRNewswire/ -- Vivisimo, the leader in Information Optimization, announced today senior director of product marketing Mark Myers will be speaking at the International Customer Management Institute's (ICMI) Annual Call Center Exhibition Conference (ACCE) on May 8, 2012 in Seattle, Washington. Myers will be a presenter and panelist in a session titled "Improving Service and Business Value through Knowledge Management and Wikis" with a Nav Chakravarti, Vice President of Product Management at Oracle. The session, starting at 11:00 am PDT, will provide attendees insights into knowledge management, wiki and search technologies being used to support web self-service and contact center performance.

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"A key concept I want ACCE attendees to take home is how providing quick access to up-to-date and relevant information greatly improves first call resolution and the customer experience as a whole," said Mark Myers, senior director of product marketing at Vivisimo Inc. "Deploying a successful knowledge solution creates the highest business value of information by empowering call center agents with the quick access to information they need to provide the best customer service possible."

The International Customer Management Institute's (ICMI) ACCE conference is an annual educational event that brings together contact center professionals from around the globe to learn and exchange ideas to improve their business.  On May 7-10, 2012 attendees will gather to learn more about how to improve their centers' performance, better manage people and resources, improve operations, properly select and implement technology, and more. Through keynote presentations, networking sessions, site tours, case studies and more, attendees gain skills and real world examples to bring back to their organizations. 

About Vivisimo, Inc.

Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information.  Unlike traditional information management products, Vivisimo's innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo's innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through partners around the world. Visit Vivisimo.com for more information.  

SOURCE Vivisimo, Inc.

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