Vision-1 and Agilysys Team to Develop and Deploy Revolutionary Real-Time Market Research Insight

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Jun 22, 2011, 10:29 ET

HUXLEY, Iowa and SOLON, Ohio, June 22, 2011 /PRNewswire/ -- Vision-1, LLC, and Agilysys, Inc. (Nasdaq: AGYS), today announced they have entered into a partnership for the development, sale and implementation of Vision-1's patented Customer Response-Ability™ (CR-A™) POS survey process and retail solution.

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Agilysys, Inc. has applied its expertise in extending retail store technologies, including Point-of-Sale and PIN pads to the development of the Customer Response-Ability™ product. "The partnership between Vision-1 and Agilysys takes advantage of each organization's core strengths, creating a powerful, easily integrated customer feedback tool. The resulting solution brings significant efficiencies – and an ROI – to the collection and analysis of customer input that is acquired at the point of purchase," said Brian Alexander, vice president of Services Delivery at Agilysys. "Because of Agilysys' retail expertise and relationships, the CR-A solution is market-ready both for Oracle and IBM POS platforms."

The Vision-1 product, which will be deployed to the retail industry by the Vision-1/Agilysys partnership, is a high-resolution customer relationship management (CRM) solution composed of both software and services. It offers a heightened level of customer intimacy driven by POS-resident CR-A software and a matrix of CR-A quantitative reporting, which delivers real-time insight to customer perceptions and beliefs at the point of transaction/sale. For the retail community, CR-A software displays select questions via the PIN pad, capturing customers' perceptions along with other data related to that particular transaction at that moment in time. The resulting data stream can be used to drive real-time operational and management reporting, serving as a basis for continuous process improvement.

The new, patented process recognizes major voids in the collection of market research information and is projected to revolutionize the market research industry, whose project-based, point-in-time products primarily offer only service-related measurements. CR-A is a next-generation solution that delivers a level of customer insight not possible with data derived from traditional market research and mystery shopping services.

"With continuous data measurement available through electronic delivery of survey questions and the capture of responses in real time at the transaction level, a perpetual customer service performance management system is established," said Lois Pannkuk, CEO of Vision-1. "This real-time data collection produces a scorecard of results for multiple levels of recognition and rewards so important to the management of customer service performance. The compounding effect of improved customer service performance offers the opportunity for significant changes to Customer Lifetime Value, Average Customer Lifecycle, Average Customer Spend and the rate of ACS decay."

"We are proud to announce this partnership," concluded Pannkuk. "Agilysys has established impressive credentials in the retail industry in IT services and we look forward to delivering the CR-A product to the retail community with them."

About Vision-1

Vision-1 is a software company that received a business methods patent for its innovative performance measurement platform, which captures customer feedback 24/7 at the point of impact, at the time of the transaction and at the location of the transaction. Its product is staged to re-engineer market research data collection as well as human resource management systems within the services industries. The company has expertise in customer loyalty, management, human resources and technology. The initial point of entry for CR-A™ is U.S.-based retail companies, expanding to include hospitality, financial services companies, airlines, home delivery, etc. For more information, visit www.vision-1.net.

About Agilysys

Agilysys is a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Company specializes in market-leading point-of-sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the consumer's experience. Agilysys serves casinos, resorts, hotels, foodservice venues, stadiums, cruise lines, grocery stores, convenience stores, and general and specialty retail businesses, and partners. Headquartered in Cleveland, Ohio, Agilysys operates extensively throughout North America, with additional sales and support offices in the United Kingdom, Singapore and Hong Kong. For more information, visit www.agilysys.com.

Contacts:

Nancy Anderson, Vision-1, LLC, [email protected]

Denise Bell, Senior Marketing Manager, Agilysys Retail Solutions Group, 440-519-8187 or [email protected]

SOURCE Agilysys