Viavi Solutions Launches Jive's Collaboration Hub Across Entire Business Ecosystem

Viavi turned to Jive to revamp the limited capabilities of its previous customer portal by creating a dynamic online space where customers can browse the company's knowledgebase of support solutions, troubleshooting tips, product documentation and partner resources. The new community seamlessly integrates with the company's Salesforce system and helps customers connect with the Viavi support team and a network of peer experts through discussions, blogs, questions and answers.

"Over the past few years, our company has undergone several exciting organizational and cultural changes – instigating a thoughtful digital transformation that spans our customer, partner and employee networks," said Nicole Fuselier, director of digital strategy at Viavi Solutions. "Before Jive, we were slowed down by a lot of manual processes and fragmented applications, which also contributed to corporate memory loss as the business evolved. But now that we have Jive-powered communities across our entire ecosystem—employees, partners and customers—we're taking a whole new approach to collaboration at Viavi. As a result, we've increased agility, improved knowledge capture and benefit from intelligent workgraph analytics that tell us where our networks are working well and where we can improve."

Viavi boosts partner engagement through Velocity community
Viavi first adopted Jive to underpin a partner community as part of of the company's increased focus on channel sales. This online portal, called Velocity, provides self-service access to all of Viavi's latest sales, marketing and pricing information to help its 240 partners, resellers and distributors more easily grow their businesses. Viavi's partners now visit the community regularly to secure marketing development funds, collaborate on co-marketing assets, interact with Viavi employees and find product and solution collateral, sales tools, technical training and company news and announcements.

Company fosters holistic employee collaboration via Jive Interactive Intranet
Viavi also implemented the Jive Interactive Intranet solution for its 3,000 employees last year, and it now houses over 9,000 documents, discussions, blog posts, status updates and videos, with adoption growing quarter over quarter. This internal community, dubbed ViaviCentral, replaced the company's static Microsoft SharePoint intranet with a vibrant collaboration hub for project management, communications, sales enablement, customer management, employee on-boarding, learning management and more. Jive's software seamlessly integrates with Viavi's other business applications—such as Microsoft Office 365, Salesforce CRM, Oracle HCM, Google Docs, Box and others—and enriches each system by adding collaborative context around a wide variety of native workflows.

ViaviCentral nurtures organic human connections and alignment between people in dispersed and diverse offices, groups and teams, including a large population of mobile deskless workers. With the collaboration hub's universal search capabilities, employees can painlessly find the information and experts they need across applications, departments and locations. In addition, the company's executive and communications teams leverage Jive to share frequent business updates and continuously measure engagement across the enterprise. 

"It's impressive to see a global company like Viavi drive mission-critical alignment across such a broad spectrum of important stakeholders in the business," said Bob Block, senior vice president of customer success at Jive Software. "We know that companies with the highest employee engagement outperform their peers when it comes to innovation, workforce retention and even earnings per share, and we're proud to provide the foundational collaboration hub offering that fuels engagement amongst not just Viavi's employees, but also its partners and now customers."

Viavi is a global provider of network test, monitoring and assurance solutions to communications service providers, enterprises and their ecosystems, supported by a worldwide channel community. The company delivers end-to-end visibility across physical, virtual and hybrid networks, enabling customers to optimize connectivity, quality of experience and profitability. Viavi joins a long list of organizations that have maximized business value by deploying Jive to boost strategic alignment and employee productivity, increase brand affinity, improve customer service and lower costs. Companies like Akamai, Athenahealth, Medidata Solutions and Plex Systems leverage Jive's communication, collaboration and community solutions across customer, partner and employee audiences.

JiveWorld17 is the industry's premier conference for communication and collaboration, offering more than 60 customer-led breakout sessions on best practices in optimizing employee, customer and partner connections and driving stronger communities for measurable business outcomes. Presentations include speakers from Dell, DISH, Leidos, McGraw-Hill Education, NASA, Pearson, Providence St. Joseph Health, Telefónica Germany, T-Mobile, the U.S. Army and Verizon. For more information, follow @JiveSoftware or #JiveWorld17 on Twitter, and for the complete list of JiveWorld17 news, please visit the Jive Software News Room.

About Jive Software
Jive (Nasdaq: JIVE) is the leader in accelerating workplace digital transformation for organizations, enabling people to work better together. The company provides industry-leading Interactive Intranet and Customer Community solutions that connect people, information and ideas to help businesses outpace their competitors. With more than 30 million users worldwide and customers in virtually every industry, Jive is consistently recognized as a leader by top analyst firms, including Gartner Inc., Ovum and Aragon Research. More information can be found at www.jivesoftware.com or the Jive Blog.

SOURCE Jive Software

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