Versatile Packagers Extends Line of Services to Include Call Center Support

TAMPA, Fla., July 5, 2011 /PRNewswire/ -- Tampa-based contract packaging company, Versatile Packagers, has extended its line of services to include call center support.

Bob Vande Weghe, President of Versatile Packagers, said, "By adding call center support, we've really become a one stop shop for many of our customers. When companies are able to offload their non-core functions to one outsourcer such as Versatile Packagers, they become more efficient and are able to free up many resources."

Since 1992, Versatile Packagers has been providing customers with packaging, warehousing, fulfillment and distribution services. By adding a complete suite of contact center capabilities to their core line of services, full retail support needs are achieved.

The trained agents specialize in delivering brands and services seamlessly and offer cost-effective solutions for customer service, order processing, and first call resolution. Agents will also be available to support clients in up-selling and cross-selling their existing customers.  

The full-service customer contact center provides 24-hour, seven-day support every day of the year, along with a single point of contact for quick, effective answers to client sales and service needs.  Although call center services will be performed outside of Versatile's 150,000 sq foot facility, with recent spikes in demand for their core line of services, Versatile is planning to open a second facility, which will be an additional 85,000 square feet for executing packaging, warehousing, fulfillment and distribution services.  

CEO of Versatile Packagers, Rick Shave, added, "In addition to reducing costs, outsourcing lessens the need for an internal supply of specialists and training, and eliminates peak staffing problems. We are excited to provide our customers with more value-added services."  

For more information on Versatile Packagers and outsourcing business processes such as packaging, warehousing, fulfillment, distribution, and contact center management, call 1.800.258.8308 or visit their Web site at www.VersatilePackagers.com.

SOURCE Versatile Packagers