Verizon Strategist for Customer Self-Service to Deliver Keynote at Light Reading Online Event on April 20

BASKING RIDGE, N.J., April 19 /PRNewswire/ -- Patrick Smith, who is guiding Verizon's customer self-service support effort, will deliver a keynote presentation at the Light Reading virtual trade show, "Three OSS Imperatives: Customer, Cost and Cloud," on Tuesday (April 20).  Smith will address the importance of empowering consumers to get fast, easy access to information or to quickly resolve problems that once required a customer service call. Smith will also discuss Verizon's major initiatives to improve its self-service efforts including website renovations and the unique Verizon In-Home Agent self-help tool.    

WHEN:  Tuesday (April 20) 12:45 p.m. -1:15 p.m. Eastern time

WHERE:  Registration for the online event is free at https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=199792&sessionid=1&key=4FA741F2AB9180F096C03BC0B0296E56&sourcepage=register

WHO:  Patrick Smith, director of telecom regional operations for Verizon

BACKGROUND:  "Three OSS Imperatives: Customer, Cost & Cloud" is a virtual event for service providers that need to understand how to adapt and transform operational support systems to put customers first, drive out cost, and support new cloud-based services.  The event will help service providers better identify and understand how OSS can contribute to improvements in the bottom line and what OSS capabilities are needed to manage the cloud.

SOURCE Verizon