Valued to be $4.4 Billion by 2026, Artificial Intelligence (AI) in Call Center Slated for Robust Growth Worldwide
SAN FRANCISCO, Aug. 26, 2021 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Artificial Intelligence (AI) in Call Center - Global Market Trajectory & Analytics". The report presents fresh perspectives on opportunities and challenges in a significantly transformed post COVID-19 marketplace.
FACTS AT A GLANCE
Edition: 5; Released: May 2021
Executive Pool: 133887
Companies: 367 - Players covered include Artificial Solutions; Avaamo; Avaya; AWS; Conversica; Creative Virtual; EdgeVerve Systems; Google; Haptik; IBM; Inbenta Technologies; Kore.ai; Microsoft; NICE Incontact; Nuance Communications; Oracle; Pypestream; Rulai; SAP; Talkdesk; Zendesk and Others.
Coverage: All major geographies and key segments
Segments: Component (Compute Platforms, Solutions, Services); Deployment (Cloud, On-Premise); Vertical (BFSI, Media & Entertainment, Retail & eCommerce, Travel & Hospitality, Telecom, Other Verticals)
Geographies: World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.
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ABSTRACT-
Global Artificial Intelligence (AI) in Call Center Market to Reach $4.4 Billion by 2026
Amid the COVID-19 crisis, the global market for Artificial Intelligence (AI) in Call Center estimated at US$995.6 Million in the year 2020, is projected to reach a revised size of US$4.4 Billion by 2026, growing at a CAGR of 25.4% over the analysis period. Compute Platforms, one of the segments analyzed in the report, is projected to record a 23.7% CAGR and reach US$1.9 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Solutions segment is readjusted to a revised 25.2% CAGR for the next 7-year period.
The U.S. Market is Estimated at $389 Million in 2021, While China is Forecast to Reach $692 Million by 2026
The Artificial Intelligence (AI) in Call Center market in the U.S. is estimated at US$389 Million in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$692 Million by the year 2026 trailing a CAGR of 24.9% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 23% and 21.8% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 17.9% CAGR.
Services Segment to Reach $1.2 Billion by 2026
In the global Services segment, USA, Canada, Japan, China and Europe will drive the 28.5% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$187.1 Million in the year 2020 will reach a projected size of US$1.1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. More
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Global Industry Analysts, Inc., (www.strategyr.com) is a renowned market research publisher the world`s only influencer driven market research company. Proudly serving more than 42,000 clients from 36 countries, GIA is recognized for accurate forecasting of markets and industries for over 33 years.
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Zak Ali
Director, Corporate Communications
Global Industry Analysts, Inc.
Phone: 1-408-528-9966
www.StrategyR.com
Email: [email protected]
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SOURCE Global Industry Analysts, Inc.
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