UPS and aftermarket automotive parts retailer CARiD.com partner to create an improved Packaging System
CARiD.com works with the UPS Package Design and Test Lab to create a new packaging system for automotive wheels that significantly reduces damages in transit.
CRANBURY, N.J., Dec. 18, 2014 /PRNewswire/ -- CARiD.com, one of the fastest growing online automotive parts retailers, carries over 2 million parts, including one of the largest selections of custom and aftermarket wheels.
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"We're dedicated to customer loyalty and the best shopping experience in the business," said Mark Atwater, Director of Vendor Relations, CARiD. CARiD.com was handling, on average 200 returns annually for wheels that were damaged in transit. Although a small amount of total shipments, they considered this unacceptable and an opportunity to improve Customer Experience. CARiD requested the expertise of the UPS Package Design and Test Lab to help them create a solution.
UPS's Package Design and Test Lab is a testing facility where certified engineers use leading-edge technologies to simulate real-world package transport scenarios. After 3 rounds of testing, CARiD and UPS agreed on a premier packaging system for their product.
This packaging solution, consisting of "combination of foam, protective dividers and layers and multiple boxes that formed a two-inch barrier around the product" likely gives CARiD's products the best protection in the business. They are recording significantly fewer damages, cost savings, and satisfied customers.
Read the full case study at: http://www.ups.com/media/en/CARiD_SalesSheet.pdf
About CARiD.com:
CARiD.com has become one of the fastest growing aftermarket automotive online retailers by offering the widest variety of parts, using state of the art technologies, and employing the most dedicated and creative team members in the industry.
Based in Cranbury, NJ, CARiD.com caters to the needs of all levels of automotive enthusiasts worldwide – from the do-it-yourselfer home mechanic to custom shops and dealers. Learn more about CARiD at: http://www.carid.com
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/ups-and-aftermarket-automotive-parts-retailer-caridcom-partner-to-create-an-improved-packaging-system-300012225.html
SOURCE CARiD.com
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