United Airlines Completes Rollout of Tarmac Transfer Service to All U.S. Hubs

Expansion to Denver provides top travelers the ultimate connecting convenience

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Sep 16, 2014, 12:40 ET

DENVER, Sept. 16, 2014 /PRNewswire/ -- United Airlines today launched its Mercedes-Benz tarmac transportation service at Denver International Airport, offering chauffeured convenience at more airports than any other carrier. With today's expansion, United offers the service at all of its U.S. hub airports.

The Mercedes-Benz tarmac transportation service provides the airline's top frequent flyers with greater comfort and convenience, offering an additional way for these customers to save valuable time when connecting through the airline's hubs. United will chauffeur selected Global Services members and United Global First customers to their connections in Denver in a Mercedes-Benz GL350 BlueTEC SUV, powered by environmentally friendly, clean diesel technology.

United representatives will meet customers at the aircraft, escort them to the waiting Mercedes-Benz vehicle and drive them across the tarmac to their connecting flight. The expediting service gives priority to customers with close connections.

United also offers the transfer service at its hub airports in Chicago, Houston, New York/Newark, San Francisco, Los Angeles and Washington Dulles.

"We are improving the travel experience from booking to baggage claim for all of our customers, particularly those customers for whom time is the most valuable commodity," said Jimmy Samartzis, United's vice president of customer experience. "The expansion of the tarmac transfer program to our entire U.S. hub network meets the needs of more customers at more points throughout their travels."

Along with tarmac transportation, the airline and Mercedes-Benz USA partner to provide promotional packages and bonus miles to United's MileagePlus Premier members, which include Global Services members, who purchase or lease certain new Mercedes-Benz vehicles. Current offers are available at united.com/Mercedes.

Earlier this year, United opened a new Global Services reception lobby for its top frequent flyers at the airline's New York hub at Newark Liberty International airport. In October, the airline will open a Global Services reception lobby at San Francisco International Airport. In June, United unveiled an all-new United Club airport lounge and United Global First Lounge at London Heathrow International Airport's new Terminal 2, The Queen's Terminal.

About United
United Airlines and United Express operate an average of more than 5,200 flights a day to 374 airports across six continents. In 2013, United and United Express operated nearly two million flights carrying 139 million customers. With U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark, San Francisco and Washington, D.C., United operates more than 700 mainline aircraft and, in 2014, will take delivery of 35 new Boeing aircraft, including the 787-9 as the North American launch customer, and will welcome 32 new Embraer 175 aircraft to United Express. The airline is a founding member of Star Alliance, which provides service to 192 countries via 27 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

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SOURCE United Airlines