Uber Eats Works with Amazon to Bring Alexa Order Tracking to U.S. Consumers

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May 04, 2023, 09:00 ET

Starting this May, US consumers will be able to track orders directly through Alexa

SAN FRANCISCO, May 4, 2023 /PRNewswire/ -- Today, Uber Technologies, Inc. (NYSE: UBER) announced that consumers can now use their Amazon Echo devices to track the status of Uber Eats orders in the United States. This new integration unlocks real-time, hands-free order tracking for Echo users across the country.

The Uber Eats integration with Alexa gives consumers timely updates on critical points in the delivery process—starting when an order is being prepared through to when the driver is arriving, and when the order is delivered. Consumers can set how to receive updates. Alexa can announce when there's a status change to their order from one or all of their household devices or they can choose to receive an Alexa notification instead—the light on their Echo device will change to yellow, and consumers can ask, "Alexa, what's my notification?"

"With order tracking on Alexa, managing orders from Uber Eats has never been easier—whether a favorite dessert or Friday night pizza heading to consumers' doorsteps," said Ethan Hollinshead, Lead Product Manager at Uber. "We know that consumers are busier than ever before and we are excited to launch our integration with Alexa that unlocks new ways to simplify the experience to help consumers to get anything, from anywhere—which is always our priority."

"Simple ambient experiences let customers be more present with family and friends—they don't need to be distracted by checking for delivery updates on their mobile apps," said Mark Yoshitake, GM and Director of Alexa Skills. "Now, customers can settle in for their favorite movie and trust Alexa to let them know when their driver is approaching with their order, or update them if there is a material change to the estimated delivery time. It's yet another example of how Alexa is helping make customers' lives easier."

Uber Eats order tracking on Alexa is available on Echo devices in the United States. Amazon is Uber's third partner in the voice-activated space, after announcing partnerships with Google Assistant and Apple's Siri for voice ordering integrations within the last year.

To get started, go to the Voice Assistant settings in the Uber Eats app and turn on the "Track with Alexa" button. Then, after checkout, tap the Alexa.

*Not literally anything. Item availability varies by market.

About Uber Eats

Uber Eats is an on-demand app and website that helps bring millions of people around the world the things they want, at the tap of a button. We partner with over 890,000 restaurants and merchants in more than 11,000 cities across six continents. From specialty local favorites to national brand names, groceries to household essentials and more, Uber Eats has what you want when you want it.

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SOURCE Uber