Turning lemons into lemonade, how one company exceeds expectations

USA - English

• USA - español

"One of the founding principles upon which we launched the company was to provide customers with a wow experience," explained Martin Perez CEO of Columbus Capital Lending. "Using Ellie Mae's Encompass allows us to consistently surpass their expectations."   

Columbus had built a reputation for providing fast, streamlined loan processing in record time. However with the advent of the TILA-RESPA Integrated Disclosure Rule, better known as TRID, the lender was faced with implementing new forms, adjusting disclosures to new time frames and longer closing times.

"TRID had a major impact on our business, the combination of new rules and forms affected the timing of our files by up to six days; that meant risking the loss of contracts and realtor relationships," said Jorge Vidaurrazaga, VP of Information Technology for Columbus. "We were able to use Encompass to create a series of enhancements to our forms and procedures that allowed us to shorten the time frame. With those enhancements we are actually closing quicker than before the implementation of TRID."  

"Most important in our industry is the issue of staying in compliance with the regulatory environment, loan quality is absolutely indispensable," emphasized Tino Diaz SVP for Business Process at Columbus. "Encompass makes sure that we are packaging a product that is compliant and can be sold in the secondary market. Encompass enables us to process files much faster, the system has a number of business rules that we have built into it that enable us to control the quality of what we are doing, quickly without the need to search the system. The program is very intuitive."

About Columbus Capital Lending
Columbus Capital Lending is the premier mortgage lender for the Hispanic market. Its headquarters are located in Miami Florida, with operations throughout the state in addition to Texas and California. Columbus mission is to strengthen America's social fabric through sustainable homeownership.

Key Contact
Lee Moran
Marketing Director
T. 305.271.8005
E. [email protected]

SOURCE Columbus Capital Lending