Turkcell Global Bilgi Ranked Top in Global Tele-Marketing Awards

ISTANBUL, November 10, 2010 /PRNewswire-FirstCall/ -- Turkcell (NYSE:TKC, ISE: TCELL), the leading communications and technology company in Turkey, is delighted to announce that Global Bilgi, Turkcell's leading customer relationship management center in Turkey, has been ranked first globally in the "Best Tele-Marketing (Best Outbound Campaign)" category in ContactCenterWorld.com's "2010 Top Ranking Performers" Awards. Global Bilgi won with its New Customer Acquisition - Small Office, Home Office ("SOHO") project initiated by Turkcell Corporate Business Operations.

The New Customer Acquisition - SOHO project operates like a membership club and serves people such as doctors, lawyers, pharmacists, financial consultants and estate agents, providing them with advantageous voice and data packages according to their usage habits and allowing them to benefit from unique services related to their businesses.

Global Bilgi CEO Bahadir Pekkan said; "We are proud to again be listed among the best call centers in the world. Our winning project aims to ease the business lives of our customers, enhancing the customer experience through customer services with free and private numbers, highly informed representatives who fully understand the business terminology of the particular groups they are responsible for, bulk SMS packages, web assistant service, mobile information banks and special discounts from co-branded companies. We will continue to invest to maximize customer satisfaction and our service quality."

Global Bilgi, one of Turkey's biggest 500 companies, operates in 13 regions, 10 in Turkey and 3 internationally, with a capacity of 5,500 desks. The Company employs 7,500 people (500 outside of Turkey) and provides value added services to 50 million people in Turkey and over 10 million people in Ukraine and Belarus. Last year, Global Bilgi was ranked third in the world in ContactCenterWorld.com's "2009 Top Ranking Performers" Awards.

ABOUT THE "2010 TOP RANKING PERFORMERS"

"2010 Top Ranking Performers" is the global finals of a contest organized by ContactCenterWorld.com, one of the leading organizations in the call centre sector, to determine the best in the sector.

Every year, Contactcenterworld.com holds a two stage contest to determine the best call centers of the year. Contactcenterworld.com, separating the world into three regions (AMERICAS, APAC and EMEA), determines the best call centers by continent at the first stage. The winning call centers then compete in 9 different categories to be "the best in the world" at the global finals. Each year, more than 1,000 companies take part in this event which is regarded as one of most prestigious in the sector.

ABOUT TURKCELL

Turkcell is the leading communications and technology company in Turkey with 33.9 million postpaid and prepaid customers and a market share of approximately 55% as of September 30, 2010 (Source: Our estimations, operator's and the Telecommunication Authority's announcements). Turkcell provides high quality data and voice services to approximately 80% of the Turkish population through its 3G technology supported network and to 99.07% of the Turkish population through its 2G technology supported network. Turkcell reported TRY2.3 billion ($1.5 billion) net revenue for the period ended September 30, 2010 and its total assets reached TRY14.5 billion ($10.0 billion) as of September 30, 2010. Turkcell has become one of the first operators among the global operators to have implemented HSDPA+ and to reach to 42.2 Mbps speed with HSPA multi carrier solution. Turkcell is a leading regional player and has interests in international mobile operations in Azerbaijan, Belarus, Georgia, Kazakhstan, Moldova, Northern Cyprus and Ukraine which, together with its Turkish operations, had approximately 60.4 million subscribers as of September 30, 2010. Turkcell has been listed on the NYSE and the ISE since July 2000 and is the only NYSE listed company in Turkey and is among the top 15% of companies listed on NYSE by its size as of October 2010. 51.00% of Turkcell's share capital is held by Turkcell Holding, 0.05% by Çukurova Holding, 13.07% by Sonera Holding, 2.32% by M.V. Group and 0.01% by others while the remaining 33.55% is free float. Read more at http://www.turkcell.com.tr/en

    For further information please contact Turkcell

    Nihat Narin, Investor and International Media Relations
    Tel: +90-212-313-1244
    Email: [email protected]
    [email protected]

    http://www.turkcell.com.tr

SOURCE Turkcell

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