Tualatin Valley Water District boosts customer experience and simplifies bill payments with the help of Paymentus and Open International

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Nov 07, 2023, 15:39 ET

Tualatin Valley Water District (TVWD), one of the largest water utilities in Oregon, recently transitioned to cloud-based CIS solution, Open Smartflex, which integrated with leading electronic billing and payment processing provider, Paymentus. This change marks an important step in TVWD's digital transformation journey, as it modernizes operations to deliver a superior customer experience to the community.

MIAMI, Nov. 7, 2023 /PRNewswire/ -- At the end of 2022, Tualatin Valley Water District (TVWD), a water utility that serves about 216,000 customers in Washington County, Oregon, decided to make the switch to Open Smartflex, Open International's modern and flexible CIS solution that comes with a strong customer focus. For this project, Open International integrated Open Smartflex with the Paymentus Instant Payment Network (IPN), the industry's best-in-class¹ electronic billing and payment processing platform designed to modernize and facilitate the way customers pay their bills.

By implementing Open Smartflex combined with Paymentus, TVWD was able to enhance their customer bill-pay experience, offering their customers options including an online payment portal, agent-assisted channels, and customer communication options. Additionally, TVWD customers now have a variety of alternatives to manage and pay their bills such as choosing to easily set up autopay, make one-time payments without logging in, and viewing past payment history. To facilitate a smooth and timely transition for TVWD, Open International, with support from Paymentus, lead the integration between both platforms, allowing the utility to gain these benefits with minimal coordination efforts from their end.

About the project, President of Open International North America, Hernando Parrott, says, "Working with Paymentus on this project for Tualatin Valley Water District has been an absolute pleasure. Our main goal is always to elevate our customers' customer experience and Paymentus helped us in making that possible with their bill-pay experience. We look forward to working with them on future implementation projects, offering the industry a package of best-in-class solutions."

Dushyant Sharma, Founder and CEO of Paymentus adds, "Open International recognizes that the billing experience is a vital component of overall customer experience. Making bill pay a priority and providing consumers with simple, convenient, and intuitive ways to pay delivers multiple benefits. More on-time payments means fewer delinquent accounts and less service interruptions. We look forward to bringing the combined Paymentus/Open International solution to more projects like TVWD."

About Paymentus

Paymentus is a leading provider of cloud-based bill payment technology and solutions for more than 1,700 billers and financial institutions across North America. The company was named the industry's best-in-class provider of EBPP solutions by Aite-Novarica in February 2022. The Paymentus omni-channel platform provides consumers with easy-to-use, flexible, and secure electronic bill payment experiences through their preferred payment channel and type. Paymentus' proprietary Instant Payment Network^®, or IPN, connects IPN partners' platforms and tens of thousands of billers to Paymentus' integrated billing, payment, and reconciliation capabilities. For more information, please visit www.paymentus.com.

About Open

Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open's software solution has allowed our clients to stay on top of their industry's biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients' core needs. For more information, please visit https://www.openintl.com/.

1 Aite-Novarica, Aite Matrix: Biller Direct EBPP Solutions, February 2022

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SOURCE Open International LLC