Trimble Introduces New Municipal Issue Management Solution

Trimble Municipal Reporter System Provides a Complete Hosted Solution for Issue Management

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Nov 08, 2010, 06:31 ET

LAS VEGAS, Nov. 8, 2010 /PRNewswire/ -- Trimble (Nasdaq: TRMB) introduced today the new Trimble® Municipal Reporter™ system, a complete hosted solution for managing issues found throughout a municipality, including potholes, broken streetlights, graffiti, pest infestation and illegal dumping.

The announcement was made today at Trimble Dimensions 2010.

Replacing error-prone paper-based processes that exist in many municipalities today, the Municipal Reporter system is a low-cost and easy-to-implement hosted solution. Deployed on Trimble's field-proven handhelds including the Trimble Juno® or Nomad® G series GPS handhelds, the Municipal Reporter system allows field workers to accurately and efficiently document issues and receive tasks to resolve them. With the handheld's integrated GPS and camera, location data and digital photographs can be embedded in the issue record, confirming exactly what field workers saw in the field before and after resolution, providing evidence for compliance reports or in liability situations.

Issues sent wirelessly from the field are managed in the office via the Municipal Reporter Web service, where field workers can be tracked, assigned tasks, or located in case of an emergency. Wireless connectivity between the field and office with the Municipal Reporter system can improve public satisfaction and ensure continuity of operation for infrastructure and other public services by dramatically reducing turn-around times for issue resolution. In addition, the system can improve worker safety by allowing assistance to be dispatched to the exact location of a connected user.

The Municipal Reporter system provides an accurate and consistent data archive of all issues managed in the system, allowing city officials to generate reports and statistics on the number and type of issues reported. This information can be analyzed to visualize trends and identify opportunities for further improvements in responsiveness and efficiency.

"Being able to receive data from field workers wirelessly and monitor progress from the office allows organizations using the Municipal Reporter system to reduce costs and time spent managing issues," said Robert Laudati, marketing director of Trimble's Mapping and GIS Division. "Most importantly, the Municipal Reporter system is easy to use and the smart forms in the field software can ensure that the issue data recorded is complete and consistent."

The Trimble Municipal Reporter system is expected to be available in the fourth quarter of 2010 through Trimble's Mapping & GIS authorized distribution channel. For more information, visit: www.trimble.com/municipal_reporter.

About Trimble

Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location—including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif.

For more information, visit Trimble's Web site at: www.trimble.com.

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SOURCE Trimble