Top Reasons Your Peers chose a Web Based Help Desk - GroupLink Customer Success

SALT LAKE CITY, Oct. 10, 2011 /PRNewswire/ -- BrainShare 2011 – A white paper which describes the "top reasons your peers chose a web based help desk" is GroupLink Corporation's major message at the 2011 BrainShare event. This help desk case study describes the success of Washington County Board of Education using a 100% web based help desk solution.

This white paper highlights the many benefits to consider when choosing an online help desk system. The simplicity of trouble ticket forms allow end users to submit requests quickly. With email integration (e.g. Outlook and GroupWise), everyone can stay in the loop with ticket change notifications. A self-help knowledgebase lets end users solve their own issues, giving technicians more time to concentrate on more critical issues. And with a web based help desk solution, all these features can be accessed from any web-enabled device.

The Technology Department at Washington County Board of Education (WCBOE) handles all hardware and software issues for 46 K-12 schools, over 22,000 students and nearly 2,500 employees in Western Maryland. After struggling with the inefficiencies of an outdated paper system, WCBOE has seen great improvements in IT response time and incident management with an online trouble ticket system.

Interested parties can download the actual whitepaper and receive more information about the success of WCBOE with by visiting www.grouplink.com/landing/glguide.html.

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices service desk, everything HelpDesk & CRM/SFA software features integration with OES, Netware, Windows, and Linux. These solutions help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership (TCO).

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726   

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.

SOURCE GroupLink Corporation

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