Toco Warranty Launches Live Chat And Referral Program With New Online Customer Portal
MyToco Gives Customers Control of their Vehicle Coverage Repair Plans, Streamlining Information Sharing, Payment Solutions and Support
WEST HILLS, Calif., Feb. 28, 2019 /PRNewswire/ -- Consumers seeking service have high expectations – they don't want to wait more than 45 seconds on hold and 60% prefer that companies offer an online chat.* Toco Warranty, a new generation of vehicle service contracts (VSC) with pay-as-you-go monthly payment plans, responds with a new online customer portal, MyToco and average wait time of 30 seconds or less for customers who prefer live chat to a live call.
Toco Warranty has developed this new support channel to further enhance customer communications and connections. MyToco offers savvy customers a secure, fast and practical solution to access and manage their plans while minimizing their carbon footprint.
As part of Toco Warranty's ongoing commitment to put customers first, MyToco provides car owners with increased efficiency and seamless communication with the company. Through the new portal, customers can view their account information, download electronic documents, manage payment plans, send a referral and live chat with a Toco Customer Care specialist.
"From sales to service, Toco puts customers first," said Nota Berger, CEO of Toco Warranty. "Toco keeps it simple with transparent and straightforward vehicle coverage plans. The new MyToco portal is yet another example of how we are investing to deliver on our promise to help Americans keep their cars longer and save money and time without breaking a sweat."
Accessible through any device at any time, downloadable contracts make it easier for customers to share contract information with their mechanic or other drivers. Customers can quickly and easily make payment updates via the portal which will prevent any delay or denial of claims. Additionally, Toco will cover one monthly payment for any customer who sends a referral that signs a contract and makes their third monthly payment.
The customer portal is just the latest addition to Toco Warranty's roster of added-value solutions and benefits available to their customers. Benefits of a VSC with Toco include: no up-front investment or long-term contract to sign, pay-as-you-go plans, a dedicated concierge, 24/hour roadside assistance, freedom to choose your mechanic, and rental car and hotel discounts.
For more information about Toco Warranty, visit www.tocowarranty.com, or call 855-298-8626. For reliable car tips and tools, follow Toco on Facebook at https://www.facebook.com/tocowarranty/ and follow us on Twitter @TocoWarranty and Instagram @TocoWarranty.
*Sources (2017): American Express Customer Service Barometer & Live Chat Benchmark Report
About Toco Warranty
Founded in 2013 and based in Southern California, Toco Warranty's mission is to offer drivers simple-to-use and financially smart vehicle repair coverage that can be purchased using a monthly payment plan. Backed by an A-rated insurance carrier, the company offers vehicle service contracts nationwide, as well as mechanical breakdown insurance for California residents. Toco gets it done for drivers with cars five years and older through plans that cover parts for a car's engine, transmission, drive axle, electrical, cooling system, AC, fuel system, and more. Toco's promise to put customers first is supported by supportive tools and benefits, from the MyToco customer portal and 24/7 roadside assistance to a dedicated concierge and the Ethos Council, which was designed to encourage transparency and ethical practices across the company. For more information, visit www.tocowarranty.com.
MEDIA CONTACT:
Natalie Alatriste
[email protected]
305-967-6676
SOURCE Toco Warranty
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