Three Top Trends Of Award-Winning Call Centers To Be Revealed In ICMI Webinar

COLORADO SPRINGS, Colo., July 30, 2012 /PRNewswire/ -- The International Customer Management Institute (ICMI) has opened registration for a complimentary webinar that will divulge up-and-coming contact center trends that are critical to the success of call centers in any industry. This webinar - Top 3 Trends of Award-Winning Call Centers - is scheduled to take place on Thursday, August 2, 2012 at 10 AM Pacific / 1 PM Eastern time.

The webinar is sponsored by leading industry communications solutions provider Jabra, and will highlight the achievements of 2012 Global Call Center of the Year Award Winners UPMC Healthcare, American Water and Allianz Global. As part of the presentation, webinar attendees will have the opportunity to question these winning organizations regarding their developments.

Participants will include Claudia Thorpe, Editorial Director of Call Centre Focus, and Deborah Wenger, Chief Operations Officer of Jabra North America.

"We're excited to be presenting this webinar, and thankful to Jabra for making it possible to provide this as a complimentary opportunity," said Marta Kelsey, Marketing and Community Director for ICMI. "Contact center professionals at all levels need to attend this webinar to learn how they can apply the strategy and processes implemented in award winning centers to THEIR centers."

Though registration is complimentary, advance registration IS required. Attendees can register for ICMI's Top 3 Trends of Award-Winning Call Centers webinar here, and will receive a reminder prior to the webinar live date of Thursday, August 2 at 10 AM Pacific / 1 PM Eastern Time.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

About Jabra

Jabra is a global producer of innovative headset and speakerphone solutions. We employ around 875 people and we have sales offices all over the globe. We enable effortless communication for mobile users, office-based and contact center employees in all parts of the world. Visit Jabra at www.jabra.com.

SOURCE ICMI

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