The Results Are in for RESCUECOM's Annual 2012 Computer Reliability Report; Lenovo/IBM Returns to Dominance While Samsung Grows Significantly

News provided by

RESCUECOM

Feb 21, 2012, 07:30 ET

SYRACUSE, N.Y., Feb. 21, 2012 /PRNewswire/ -- "Entering 2012, Lenovo/IBM's rise in reliability will be an important boost for the company. Although Apple's market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year," stated David Milman, CEO of RESCUECOM. For 2012, RESCUECOM now includes all manufacturers with a market share of at least above one percent in this report.

The Computer Reliability Report scores for 2012 are:

  1. Lenovo/IBM (281)
  2. Toshiba (190)
  3. Samsung (156)
  4. Apple (151)
  5. Asus (126)
  6. HP/Compaq (100)
  7. Dell (68)
  8. Sony (64)
  9. Acer (40)

The RESCUECOM Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. RESCUECOM defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

The RESCUECOM Computer Repair Share Score is calculated by taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls RESCUECOM receives for service of the manufacturers and multiplying by 100. By considering the number of service calls as a function of each manufacturer's market strength, RESCUECOM is able to determine and score the reliability of computer manufacturers.

In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making important shifts. It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent. Over the years Lenovo/IBM has performed well on the RESCUECOM Reliability Report, while Dell, HP and Acer have suffered declines.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores, are as follows:

Manufacturer

U.S. Computer Market Share[2]
(Percentage of Share computers shipped)

RESCUECOM Computer Repair Share[1]

(Percentage of service calls to 1-800-RESCUE-PC)

Computer Reliability Score[1]

LENOVO/IBM

7.3%

2.6%

281

TOSHIBA

10.3%

5.4%

190

SAMSUNG

1.7%

1.1%

156

APPLE

11.0%

7.3%

151

ASUS

3.8%

3.0%

126

HP/COMPAQ

23.2%

23.3%

100

DELL

22.6%

33.2%

68

SONY

2.2%

3.4%

64

ACER

8.2%

20.7%

40

[1] As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score do not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
[2] Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman
CEO
[email protected]
1-315-882-1100

This press release was issued through eReleases(R).  For more information, visit eReleases Press Release Distribution at http://www.ereleases.com.

SOURCE RESCUECOM

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

icon3
440k+
Newsrooms &
Influencers
icon1
9k+
Digital Media
Outlets
icon2
270k+
Journalists
Opted In
GET STARTED