The Conference Board to Host 'Customer Experience Management' Conference in New York City on March 24-25

NEW YORK, Feb. 24 /PRNewswire/ -- Top executives from numerous leading global companies will meet in New York City on March 24-25 for The Conference Board's 2010 Customer Experience Management Conference, which will provide a comprehensive overview on how companies create connections between management and customers. Top executives from B2B, B2C and Not-for-profit organizations will provide insights into engaging executive leadership, technology platforms, aligning corporate culture to the customer and more.

The conference, to be held at the Inter-Continental The Barclay New York is sponsored by MWW Group and is presented with assistance from Synovate and AchieveGlobal.

"With public skepticism of corporate America greater than perhaps ever before, the greatest asset that a brand can have is the trust of its customers. In the current operating environment, it is critical for the health of organizations to establish a meaningful connection with their key constituencies," says Robert Reiss, Conference Chairman. "Building that connection is essential not only to understanding and acting on customer demand and seizing market opportunity, but also to reliably understanding if a given customer-focused strategy is working and delivering bottom-line results."

The conference will commence with a keynote speech on the 'Customer Experience at Starbucks', presented by Howard Behar, Former President, Starbucks International and Starbucks North America.

Throughout the remainder of the conference, an array of topics will be discussed including: 'The Employees' Role in Delivering Customer Experience', 'Best Practices in Customer Experience Management', 'Driving the Customer Experience on the Internet', and 'Brand and Experience, the Role of the CEO'. Key speakers include leading industry executives such as Dr. Bridget Duffy, Former Chief Experience Officer, The Cleveland Clinic; Walt Freese, CEO, Ben & Jerry's; Michael Kempner, Founder and CEO, MWW Group; Theo Killion, CEO, Zale Corporation; and Gloria Roberts, VP of Service Experience Leadership, FedEx.

For additional information about the conference, including a complete list of topics and speakers, please visit The Conference Board's website at www.conference-board.org. Media are invited to attend this conference free of charge and can register by calling Frank Tortorici at (212) 339-0231 or Yvonne Burnside (212) 339-0233.

SOURCE MWW Group

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