TERiX Continues Global Expansion with New Service Centers in Japan

Announcement Demonstrates Growing Demand for Independent, One-Call Support for Multivendor Data Centers

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Mar 19, 2014, 09:17 ET

SUNNYVALE, Calif., March 19, 2014 /PRNewswire/ -- TERiX, an independent service provider of outsourced IT services, announced today the opening of its new TERiX Service Japan KK headquarters along with several new service centers to meet growing demand for independent, one-call hardware support for multivendor data centers operating in the world's third largest economy.

"The demand for third party maintainers in Japan signals an important shift in the market as managers move away from the expensive and limited support provided by multiple hardware manufacturers in favor of service providers that can provide fast, flexible and more cost-effective support across all hardware regardless of manufacturer with just one phone call," said Bernd Appleby, CEO of TERiX Computer Service.

It is a trend TERiX is seeing all around the globe. Third party maintainers are commanding a growing percentage (currently 5-7%) of what Gartner Research calls a $91.9 billion global market opportunity for hardware support services. To protect dwindling service revenue, many manufacturers are trying to coerce customers into accepting non-competitive service at non-competitive rates while canceling support on older products to control the product replacement cycle. This gives customers little choice but to abandon perfectly fine equipment in favor of the manufacturer's latest products.

"Because third party maintainers only care about maintaining machines instead of replacing them, customers can rightfully regain strategic control not just over the technology they bought and fully own, but the cost, efficiency and ROI performance of their entire IT operation," Appleby added.

TERiX Service Japan KK, already a multi-million dollar business concern following 450% growth over the past two years as a non-incorporated entity run by TERiX USA, is headquartered in Tokyo with accompanying service centers running in Osaka and Tochigi. Specializing in multivendor centers with mixed hardware lifecycles, TERiX offers highly customizable and cost-effective data center solutions for some of the largest global organizations—including many Fortune 500s—across a wide span of industries.

TERiX continues to liberally invest in personnel and infrastructure to support its commitment to outsourced IT services at organizations worldwide. Today's announcement follows TERiX Canada's acquisition of Canadian IT supplier Eurodata in September, 2013.

About TERiX Computer Service

TERiX is a global independent hardware support company providing flexible multivendor service on over 30 OEM brands of server, storage and network products. These include new manufacture and legacy platforms from IBM®, Cisco®, HP®, Dell®, Oracle®, HDS®, EMC®, and NetApp®. TERiX Computer Service customers include 50 of the global Fortune 500, 30+ major telecommunication companies, 20+ major finance/banking firms, more than a dozen healthcare and pharmaceutical giants, and 20+ Federal Agencies. TERiX provides a lab-tested, customer-focused support experience with strong service metric attainment, and as a hardware-agnostic service provider, acts as a trusted advisor to clients and partners worldwide. For more information, visit us at: http://www.terix.com.

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SOURCE TERiX Computer Service