Temkin Group Announces Winners of the 2015 Customer Experience Vendor Excellence Awards

WABAN, Mass., April 7, 2015 /PRNewswire/ -- Temkin Group, a leading customer experience research, consulting, and training firm, announces the winners of its 2015 Customer Experience Vendor Excellence (CxVE) Awards.

Photo - http://photos.prnewswire.com/prnh/20150406/196644LOGO

Photo - http://photos.prnewswire.com/prnh/20150406/196645LOGO

The seven winners of the 2015 CxVE Award are Confirmit, Clarabridge, NICE Systems, Qualtrics, Rant and Rave, ResponseTek, and Walker.

"Congratulations to the winners who stood out amongst an excellent group of applicants," states Bruce Temkin, Managing Partner of Temkin Group. "These vendors demonstrated strong success in helping clients improve their customer experience."

In its third year, Temkin Group's CxVE Award recognizes companies that provide products and services that help companies improve the customer experience they deliver. The nominations are judged based on their capabilities, results, and client case studies. The scoring also includes a survey of their existing clients.

The CxVE Awards were judged by five noted customer experience experts: Mila D'Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group).

According to D'Antonio, "This year's crop of candidates was quite competitive. With growing capabilities aimed at improving their clients' customer experience, thoughtful strategies focused on long-term growth, and exciting road maps that promise innovative enhancements and product launches in the coming months, the vendors that participated in the Temkin Group Customer Experience Vendor Excellence Awards prove that customer experience excellence is at the forefront of technology design."

Organizations submitted nominations for the CxVE Awards during February and March 2015.

Last year's CxVE Award winners were Allegiance, Clarabridge, and Verint.

For more information about the winners and the CxE Awards, visit the Customer Experience Matters^® blog, at ExperienceMatters.wordpress.com.

For more information about Temkin Group, visit www.TemkinGroup.com.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.

Customer Experience Matters is a registered trademark of Temkin Group.

SOURCE Temkin Group

Related Links

http://www.TemkinGroup.com

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