Telespree Announces New Customer, Cbeyond

SAN FRANCISCO, Jan. 19, 2011 /PRNewswire/ -- Telespree Communications, the leading provider of on-device wireless service enablement and self-service solutions, announced a new self-activation capability on mobile phones for Cbeyond.  The new solution enables Cbeyond, (Nasdaq: CBEY) a provider of communications and IT solutions to small businesses across the country, to offer customers the ability to activate new service or transfer an existing mobile number directly on their handsets.

"We are laser-focused on ensuring a high-quality customer experience," said Vince Zappa, general manager of mobile solutions for Cbeyond.  "Automated on-device activation by Telespree allows us to provide our customers with a convenient, self-service solution while reducing calls to our customer care center; it's a win-win."

When new mobile phone self-activation subscribers turn on their new devices they are guided through a short, automated activation experience directly on the handset.  The user-friendly visual experience allows new subscribers to easily transfer an existing mobile number to Cbeyond from another carrier or activate a new device and receive a new phone number.  

With Telespree's self-service application, Cbeyond is able to automate device programming thus minimizing manual errors and streamlining the activation process.  Enabling non-provisioned devices to be shipped to small businesses and allowing subscribers to activate their devices at their convenience creates a high level of customer satisfaction.

"Cbeyond is providing an automated, error-free activation experience for their subscribers," said Ellen Schwab, chief executive officer of Telespree. "With Telespree's on-device solution, Cbeyond provides a positive experience for their customers while automating a previously manual programming process and also saving costs."

About Cbeyond

For more than 10 years, Cbeyond, Inc. (NASDAQ: CBEY) has provided small businesses with leading IT and communications solutions.  Serving customers throughout the U.S., Cbeyond offers more than 30 productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, BlackBerry(R), voicemail, email, web hosting, fax-to-email, data backup, file-sharing, virtual private networking and cloud services.  Winning over 50 awards for product innovation, growth and providing a quality customer experience, Cbeyond continues to focus on helping small businesses succeed and grow through high-performance technology, superior services and world-class support.  For more information on Cbeyond, visit www.cbeyond.net and follow Cbeyond on Twitter: www.Twitter.com/Cbeyondinc.

About Telespree Communications

Telespree is the leading provider of on-device wireless service enablement and self-service solutions. Automated on-device applications include Mobile Broadband On Demand™, data metering, activation and service enrollment, account management, desktop alerts, profiling and mobile marketing. These solutions create revenue growth by enabling subscribers to easily opt-in for services and manage their accounts on their devices resulting in a high level of customer satisfaction. Telespree applications also lower operational costs by reducing dependence on call center personnel, retail assistance and logistics. Telespree solutions are extensible to multiple wireless device types from handsets, smartphones and tablets to mobile hot spots, USB modems, and embedded modules. For more information, visit www.telespree.com.    

SOURCE Telespree Communications

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