Telefonica Argentina Selects Amdocs to Manage Business Support Systems as Next Phase of Major Transformation Initiative
Building on successful wireline and wireless transformations, Argentina's leading service provider expands Amdocs relationship with new application management agreement; includes Amdocs solutions and interfaces to third-party applications
ST. LOUIS, Nov. 4, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that Telefonica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has selected Amdocs to manage a range of its business support systems (BSS) applications. The multi-year application management agreement covers key BSS areas including Amdocs billing and ordering solutions as well as interfaces to non-Amdocs legacy systems. This marks an expansion of Amdocs' relationship with Telefonica Argentina for the previously-announced wireline and wireless transformation projects, which aim to provide a seamless experience across all customer interaction channels.
Under the new agreement, Amdocs will assume responsibility for managing, maintaining, configuring, testing and training across multiple Telefonica Argentina BSS systems, including interfaces to applications from third-party vendors – thus increasing Amdocs' role in the overall transformation, enabling Telefonica to focus on its core business activities.
"Based on the success achieved so far, we are expanding our relationship with Amdocs by entrusting them to manage a broader range of our BSS systems," said Horacio Goldenberg, chief information officer at Telefonica Argentina. "This will enable us to further simplify processes and systems so that we can deliver on our transformation goal of providing a consistent, advanced and simple customer experience across all channels – whether self-service or agent assisted, via the Web, call center or retail store."
"Today's announcement demonstrates our ability to provide even greater value to Telefonica Argentina by assuming responsibility for managing and maintaining our CES solution suite," said Manuel Zepeda, division president for the Caribbean and Latin America region at Amdocs. "Having Amdocs manage these important BSS applications will not only help ensure maximum operational efficiencies for Telefonica Argentina but also enable them to focus on their core business – ensuring the best customer experience across all channels."
Supporting Resources
- Learn more about Amdocs CES solutions
- Visit Amdocs' Spanish-language site
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter, Facebook, Google+, LinkedIn and YouTube
About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11, May 15 and August 18, 2014.
Logo - http://photos.prnewswire.com/prnh/20120722/NY44154LOGO
SOURCE Amdocs
Related Links
WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?
Newsrooms &
Influencers
Digital Media
Outlets
Journalists
Opted In
Share this article