TechTeam Global to Help Customers Transition to the Cloud as a Google Apps Reseller and Service Provider

SOUTHFIELD, Mich., Sept. 20 /PRNewswire/ -- TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, today announced that it has become an authorized reseller of the Google Apps™ Premier Edition suite of communication and collaboration tools, and will provide services to help customers implement and use the toolset. Drawing on its extensive experience supporting end-user environments for medium to large companies globally, TechTeam is positioning itself to help organizations transition to cloud-based solutions.

The Google Apps suite of cloud computing applications provides simple, powerful communication and collaboration tools to organizations. With Google Apps, users can use applications such as Gmail™, Google Talk™, Google Calendar™, Google Docs™, Google Sites™, and Google Video™ for business on their own domain to work together more effectively.

TechTeam will offer value-added services to help customers with needs assessment, training, pilot implementation, migration, deployment and ongoing support to ensure a successful transition and ongoing productive use of this powerful suite of tools. The company's substantial experience providing services for end-user computing environments enables it to deliver value well beyond the technology implementation, with an approach that includes full consideration of end user and business process needs. Ongoing support from TechTeam will include a multilingual Google Apps help desk to answer questions and address other end user needs quickly and effectively.

TechTeam will bring further value to Google Apps customers through its experience working with the unique requirements of large and multinational organizations. The company has the maturity, process discipline and organizational depth required to ensure long-term success in these complex environments.

"We are excited by this new opportunity to help our customers," said Gary J. Cotshott, president and chief executive officer of TechTeam Global. "We recognize the tremendous value that Google Apps can bring to organizations, and know that our capabilities and experience can greatly benefit them as they move to the cloud."

Cotshott continued, "We are carefully watching technology trends and listening to our customers' needs. We expect to build further capabilities to help customers take full advantage of the cloud computing model."

TechTeam is a recognized industry leader in help desk outsourcing and end-user computing support. The company was named No. 1 globally in help desk outsourcing across both Tier 1 and Mid Tier customers, as well as No. 1 globally in IT infrastructure outsourcing for Mid Tier customers, in Datamonitor's 2009 Black Book of Outsourcing report on Top Infrastructure Management Outsourcing Vendors.  

About TechTeam Global, Inc.

TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 2,500 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit www.techteam.com.

About the Google Apps Reseller Program

The Google Apps Reseller program includes resellers, consultants and independent software vendors that sell, service and customize Google Apps Premier Edition for their customers. TechTeam global receives training, support and deployment services from Google, as well as access to APIs for integrating Google Apps into their customers' business operations. TechTeam is able to retain a close relationship with its customers in order to provide additional service and support. The businesses receiving Google Apps will benefit from the additional attention to their specific needs.

Safe Harbor Statement

The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those expected because of various known and unknown risks and uncertainties, including, but not limited to, the inability to predict how becoming a Google Apps reseller will affect the Company's sales and marketing efforts. These and other risks are described in the Company's most recent annual report on Form 10-K and subsequent reports filed with or furnished to the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements.

Google, Google Apps, Gmail, Google Talk, Google Calendar, Google Docs, Google Sites and Google Video are trademarks of Google Inc.

SOURCE TechTeam Global, Inc.