Tata Interactive Systems Develops Mail Center Operations Simulation

MUMBAI, India, November 11, 2010 /PRNewswire-FirstCall/ -- Tata Interactive Systems' simulation on work area skills and planning is designed to help postal, air express and logistics companies to train workforce on mission critical operations processes.

Global learning solutions provider, Tata Interactive Systems has developed a workflow simulation targeted at improving the efficiency of work area managers, facilitating accurate planning of scarce resources, and provide an effective tool to ensure maximum throughput in operations intensive scenarios.

Often the drop in workforce efficiency in operational areas and particularly, mail center operations is attributed to usage of archaic training resources. The new simulation developed by Tata Interactive Systems (TIS) offers a rich 2-dimensional interface of a real mail center environment. This helps the participants to visualize the real life environment and work towards achieving the objectives of effectively managing resources including men and machine.

Besides being deployed as a training tool, the simulation also offers a robust planning component that allows managers and planners to develop optimal staffing and scheduling scenarios under various load conditions and operational events.

According to Saurabh Mittal, Head - Logistics, Aviation, Transportation, and Hospitality, Tata Interactive Systems, "This simulation not only aims to help the work area managers understand how to deal with the workflow complexity but also optimize the process by following the work-plan and best practices as defined by an organization's automation and industrial engineering division. The mail center simulation has been specially designed to help staff understand and address, amongst other issues, the significance and consequences of changes in operations, the drop in mail volumes, escalating expenses as a result of compliance to changing regulations and environmental laws, and the demand for innovation."

This simulation is available in two modes a) workshop mode for work-area staff and b) single-user mode for the planners and managers. One of the significant features of the tool is a simulation-time compression facet that enables an 8-hour shift to be compressed to an eighth of the time for the participant.

The planning side of the simulation allows advanced users like planners and shift managers to conduct comparative analysis of plans and scenarios across variables and simulation runs. Sensitivity analysis is the other critical feature that allows users to analyze key levers in the system by running what-ifs.

    (c) 2010 Tata Interactive Systems
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    About Tata Interactive Systems (TIS)

Tata Interactive Systems (TIS) is the world's leading developer of learning solutions. TIS' learning solutions are designed to enable organizational initiatives across industry verticals including Education; Government and Defence; Telecommunications and ICT; Pharmaceuticals and Health Care; Banking, Financial Services, and Insurance; Airlines, Transportation, Logistics, and Hospitality; Consumer Package Goods; and Manufacturing, Energy, and Construction.

With a team of over 600 multi-disciplinary specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year. TIS' solutions have proven their effectiveness at more than 60 Fortune 500 companies, leading educational institutions, and government departments.

TIS is the only learning solutions organization in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. Its solutions have won prestigious awards including Brandon Hall, APEX, BETT, and BIMA.

Areas of Business

TIS caters for three segments - Corporate, Education, and Government. It offers clients learning solutions that include:

    - Web-based Training & Courseware
    - Simulations (immersive learning experiences)
    - Electronic Performance Support Systems (on-the-job support)
    - Software Solutions
    - Game-based Learning (greater learner engagement)

The scope of TIS' learning solutions encompasses learning consultancy, on-boarding, sales training, process training, product training, curriculum design, assessments, soft skills training, and technical training.

Location

TIS has development centers in Germany, Switzerland, and India. Its sales and marketing operations span the US, Canada, the UK, mainland Europe, Australia, New Zealand, the Middle East, and Asia.

    For more information log on to http://www.tatainteractive.com

    Further information from:

    Rajesh R. Jumani
    Chief Marketing Officer
    Tata Interactive Systems
    +91-22-6643-8000
    [email protected]

    Tata Interactive Systems
    4th Floor Leela Business Park, Andheri East, Mumbai 400 059, INDIA
    Tel: +91-22-6643-8000; Fax: +91-22-6643-8800;
    Web: http://www.tatainteractive.com

SOURCE Tata Interactive Systems

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