Taleo Achieves Excellence in Service Operations Certification

DUBLIN, Calif., June 16, 2011 /PRNewswire/ -- Taleo Corporation (NASDAQ: TLEO), the leading provider of on-demand talent management solutions, today announced its receipt of the Technology Services Industry Association (TSIA)'s Excellence in Service Operations certification for delivering superior customer service across its global service operations. Taleo is the first and only talent management provider to receive this esteemed accreditation. Companies seeking the Excellence in Service Operations certification undergo a rigorous evaluation process to assess compliance with industry-leading best practices. To achieve the certification requires companies to prove stringent process discipline, corresponding excellence in key metrics, and commitment to continuously improving customer-centric service delivery.

"At Taleo, our number one priority is customer satisfaction. This achievement marks another step in our path to excel in everything we do.  We set a goal of leadership in Customer Support and we've steadily executed on that vision with continued investment in our customer-centric support services," said Guy Gauvin, Executive Vice President, Global Services, Taleo.  "Our commitment gave us the confidence to pursue TSIA's highest service honor and we are thrilled to be the only talent management company to receive this prestigious certification."

In today's highly competitive marketplace, customer support can make all the difference in terms of building brand recognition, loyalty and driving revenues. Excellence in Service Operations is TSIA's certification that recognizes outstanding service operations across all aspects of a customer support organization.  This comprehensive program was developed by leading technology companies and includes over 300 best-practice criteria and metrics. Excellence in Service Operations involves in-depth audits of all relevant support functions and locations for a business. Taleo is certified at the global level.

"During the past three years, Taleo's growth, maturity and commitment to deliver world-class support and services to their clients was recognized by TSIA's certification programs," said Joanne Weigel, Senior Director at TSIA. "In 2011, Taleo increased that commitment by achieving Excellence in Service Operations for their world-wide operations." 

Additional information on the TSIA Excellence in Service Operations award can be found here. To learn more about Taleo Support Services visit our website.

About Taleo

Taleo's (NASDAQ: TLEO) cloud-based talent management platform unites products and an ecosystem to drive business performance through talent intelligence. Approximately 5,000 customers use Taleo for talent acquisition, performance, learning and compensation management, including 47 of the Fortune 100. Further, Taleo's Talent Grid cloud community harnesses the expertise of Taleo customers, more than 200 million candidates, and 140 partners and industry experts.

About TSIA

The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com

Forward-looking Statements

This release contains forward-looking statements, including statements regarding the demand for and benefits from the use of Taleo's solutions. Any forward-looking statements contained in this press release are based upon Taleo's historical performance and its current plans, estimates and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent Taleo's expectations as of the date of this press release. Subsequent events may cause these expectations to change, and Taleo disclaims any obligation to update the forward-looking statements in the future. Further information on potential factors that could affect actual results is included in Part II, Item 1A of Taleo's Quarterly Report on Form 10-Q, as filed with the SEC on May 9, 2011, and in other reports filed by Taleo with the SEC.

SOURCE Taleo Corporation

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