Superior Court of California, County of Los Angeles Goes Live with the Sonant® Hosted Services Contact Center
Cloud-based CourtTalk™ Traffic software processes calls and citation payments for millions of residents
SAN DIEGO, Feb. 22, 2019 /PRNewswire/ -- Sonant® Corporation announced the recent go-live status of its cloud-based contact center automation product, CourtTalk™ Traffic, for the Los Angeles Superior Court (LASC). Using phone or web access, citizens can get information about their traffic citations, make payments on traffic citations and traffic payment plans, sign up for traffic school, as well as request an arraignment hearing date and an extension on traffic payments and hearing dates.
LASC is one of the largest traffic court systems in the United States serving over 10 million people of the county and is dedicated to serving their community by providing equal access to justice through the fair, timely and efficient resolution of all transactions.
In response to the selection, Sonant® President and CEO Charles Smith noted, "With the move to our hosted solution we are looking forward to many more years of a successful partnership as we celebrate our 25-year relationship with the Court."
According to Rick Suminski, Sonant® Project Manager for LASC, "Sonant's Hosted Services currently handles millions of calls per year for various government agencies, including secure payment processing. We expect this to grow significantly over the coming years. In addition, Sonant's hosted service significantly reduces the effort by LASC to maintain Payment Card Industry (PCI) data security compliance needed for secure payment processing. The hosted service also provides critical system infrastructure and redundancy to LASC."
In 1993, Sonant® Corporation provided automation services to LASC that established an industry benchmark for automation and processing the large volume of calls and payments from the public.
About Sonant® Corporation
Sonant® Corporation provides cloud-based, hosted and premise-based customized phone and Web contact automation and management, customer/citizen service, and electronic payment systems to a wide range of government organizations. It has been doing so for more than 25 years.
Sonant® offers many affordable, all-in-one client management, automated messaging, and e-payment solutions that easily integrate with an organization's existing phone and data networks. These software services offer cost-effective integration of the current voice- and data-processing technologies.
Sonant Corporation
6215 Ferris Square, Suite 220
San Diego, CA 92121
Tel (858) 623-8180
Fax (858) 623-8190
www.sonant.com
Media Contact Information
Rick Suminski, Director of Customer Projects
Sonant® Corporation
Email: [email protected]
Phone: 858-864-1452
SOURCE Sonant Corporation
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