Stream Showcases Leadership in Entertainment & Media Outsourcing With Recent New Business Wins and Industry Recognition

BOSTON, Feb. 11 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. (NYSE Amex: SGS), a premium, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced that it has secured significant new client contracts in the entertainment and media industry, signifying an increase in annualized revenue of more than $30 million once the programs are fully ramped.  In addition to the new client activity in this growing market segment, Stream was also recently recognized as the top outsourced CRM contact center provider for 2009 for internet services: media & entertainment, by a leading industry research firm for the contact center and outsourcing industry.  

Customer support for these accounts will be serviced out of Stream service centers in both North America and Europe.  In today's rapidly evolving media markets, online entertainment and media companies become accessible to a wider audience each day.  Companies continually face intense competition and must protect their brand and existing customer base as they continue to grow and the industry continues to evolve. Stream's experience supporting these markets around the world is reinforced by its recent client wins, along with the company's overall #1 ranking in total client satisfaction.  

"Stream is thrilled to be working with some of the world's most well known entertainment and media brands to provide them with an integrated CRM solution for customer care, support and sales," said Stream Chairman and CEO, Scott Murray.  Murray went on to say, "Over the past few months Stream has added to both its global sales team and its client management organization.  This has led to significant recent sales and new business activities and opportunities for Stream. We expect to see expansion on many fronts as we enter 2010, with both new clients, expansion of existing client relationships, new services and opening of new geographic markets, particularly in South America and Asia. We expect that Stream's truly unique global presence and value added service offerings will position us for further new business wins in the coming months."

About Stream Global Services, Inc.

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies.  Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies.  Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages.  Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.

SOURCE Stream Global Services, Inc.

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