Stream Global Services Appoints Vice President of Learning and Development

BOSTON, Feb. 4 /PRNewswire-FirstCall/ -- Stream Global Services, Inc., (NYSEAMEX: SGS), a premium business process outsourcing (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced that it has appointed Deborah Keeman to vice president of learning and development.  Based in the company's Wellesley, Mass., office and reporting directly to Richard Pitrolo, senior vice president of operations support services, Ms. Keeman will be responsible for defining and ensuring the successful delivery of service professional training and learning programs throughout the enterprise.  

Stream's learning and development team is an integral component of the company's operations group, and ensures that Stream's service professionals continually refine their skills to provide our clients the highest level of performance and overall customer satisfaction.  The group maintains an emphasis on adult learning principles including hands-on learning, simulations, and role plays and closely aligns curriculum with client key performance indicators (KPIs).  Learning opportunities are experienced at the new hire phase, prior to and during new product introductions and at ongoing points throughout a client engagement.

Ms. Keeman brings more than 20 years experience in the outsourcing and BPO industry to Stream and its newly defined role of vice president of learning and development.  As an industry veteran in BPO and outsourcing, Ms. Keeman's valuable knowledge of service professional training needs and their direct correlation to client KPIs will be integral to the success of the program.  Prior to joining Stream, Ms. Keeman was vice president of marketing for Enterprise Mobile, a leading outsourcer focusing on the challenges of enterprise mobility.  In addition to her work with Enterprise Mobile, Keeman also ran the marketing efforts for industry-leader 3Com, Inc.  She was also a member of the management team of Stream's predecessor, Stream International, where she served as vice president of marketing.

"I am thrilled to welcome Deb back to Stream as part of our unparalleled operations team. Deb's deep knowledge and experience within the BPO industry, coupled with her understanding of client needs and training requirements, make her the ideal person to spearhead Stream's learning and development efforts," said Stream's Chairman and Chief Executive Officer, Scott Murray.  "It is our goal to create a continuous learning culture that expands our service professionals' knowledge base, and as a direct result, impact our clients' end results.  Working closely with Deb, we will ensure that this culture is replicated across all Stream service centers worldwide."

About Stream Global Services

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies.  Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies.  Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages.  Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.

SOURCE Stream Global Services, Inc.

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

440k+
Newsrooms &
Influencers

9k+
Digital Media
Outlets

270k+
Journalists
Opted In

GET STARTED