Speaker Alert: NICE to Share Best Practices for Impacting Every Customer Interaction and Improving Mobile Customer Experience at Frost & Sullivan Executive MindXchange
RA'ANANA, Israel, Oct. 19, 2011 /PRNewswire/ -- NICE Systems Ltd., today announced that it will be sharing best practices for impacting every customer interaction and improving the mobile customer experience, at an upcoming Frost & Sullivan Executive MindXchange: The 7th Annual Customer Contact 2011, West. The event, being held in Coronado, California, October 23 – 26, will include a Solutions Showcase of business solutions and workforce optimization products. Matthew Storm, Director of Innovation & Solutions with NICE, will moderate the Best Practices session titled, "The Mobile App & Voice Experience: Multimodal to its Finest," on October 24 at 10:30 a.m. PDT.
NICE was ranked as a leading player in key segments of the North American Contact Center Systems Market, according to the 2011 report by Frost & Sullivan. Moreover, earlier this year NICE received the Customer Value Enhancement of the Year Award, North America 2011 from analyst firm Frost & Sullivan for its real-time decisioning solutions.
Matthew Storm, Director of Innovation & Solutions at NICE said, "The ability to understand the Customer Experience across multiple channels from the web to mobile to the contact center has never been more important for enterprises. Furthermore, being able to do this in real time and be in a position to act upon it in an appropriate way when given the opportunity is critical for driving retention, customer satisfaction and revenue growth. NICE is helping organizations achieve these goals by enabling them to capture customer interactions and drive appropriate actions with a scalable, multi-channel platform that provides robust analysis."
According to Frost & Sullivan: During the Best Practices session, participants will hear a case history from major North American bank, which has seen the growing demand and acceptance of its mobile banking solution and app. Gearing up to upgrade from its first generation solution to its "2.0" offering, they realized that delivering a mobile customer experience needs not only self-service features but also the aspect of assisted customer service. They wanted to make sure they influence which of their mobile customers, and in what circumstances, connect with their contact centers, as well as ensure they could offer a superb service that generates value for both the customer and the bank.
Attendees will learn how breaking the silo and integrating the mobile channel with other customer interaction channels is imperative for creating the cross-channel intelligence and consistency which ensures long-lasting and value-based customer relationships.
The Frost & Sullivan MindXchange, 7th Annual Customer Contact West provides industry trends and insights into what contact centers are doing to address business challenges, covered in four tracks: Customer Contact Strategy for Maximum Enterprise Impact; Customer Engagement; Agent Engagement; Channel Engagement; and Social/Mobile Customer Care Horizons. The event's participants are mostly comprised of C-level executives, including presidents, vice-presidents and directors.
To view the full agenda and register for Frost & Sullivan 7th Annual Customer Contact 2011, West, go to:
The NICE Enterprise offering addresses the needs of customer-centric businesses with intent-based solutions that optimize. Driven by real-time, cross-channel analytics, NICE provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solutions are implemented by contact centers of all sizes, branches, trading floors and back offices.
About NICE Systems
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media |
|||
Galit Belkind |
NICE Systems |
+1 877 775-3896 |
|
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Messer Storm, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
SOURCE NICE Systems Ltd.
Share this article