SoundCommerce Closes $6.5M Seed Round Led by Defy Partners

"Delivering amazing consumer experiences is incredibly hard — it's the reason brands that directly serve consumers are worth ten times their wholesaler counterparts," said SoundCommerce CEO Eric Best. "You've acquired the shopper, and now it's time to deliver on your customer promise. This is where SoundCommerce comes in."

"For omnichannel brands like Lucky Brand navigating the market today, both shopper expectations and operational complexity are higher than ever," said Michael Relich, COO at Lucky Brand, a SoundCommerce customer. "SoundCommerce helps us manage the business to the key metrics and service levels that drive our profitability and customer experience across channels."

SoundCommerce, an Operations Data Platform (ODP) for consumer brands and retailers, transforms customer experience through better decisioning across merchandising, supply, fulfillment, delivery, and customer service. SoundCommerce tracks real-time operational events, profitability and customer lifetime value to answer questions fundamental to cross-channel and direct-to-consumer success, including:

"Are we meeting our delivery promise?"
"What's driving and detracting from profitability?"
"Are assortment, inventory and promotions aligned with demand?"
"Which markets, channels, and customers should we prioritize?"
"How should we treat this customer to balance profit with experience and LTV?"

SoundCommerce connects data between systems and partners, monitors operations, enables business intelligence, and drives machine learning-enabled predictive decisioning. The platform is integrated with major commerce systems including Amazon.com, Shopify, Magento, Salesforce Commerce Cloud, StitchLabs, NetSuite, Dynamics 365, ReCharge and Salsify as well as common EDI formats and leading parcel post carriers.

"SoundCommerce is poised to capitalize on the value of operations data, beginning with the massive and growing consumer goods and D2C industries," said Neil Sequeira, Co-founder and Managing Director at Defy Partners. "While everyone else prioritizes marketing, Amazon.com has proven that modern, intelligent operations are paramount to retail success." In conjunction with the financing, Sequeira joins SoundCommerce's board of directors.

SoundCommerce is founded by CEO Eric Best and CTO Jared Stiff, industry veterans with previous exits to Amazon, Liberty Interactive, and the public equity markets. SoundCommerce investors include Defy Partners, Voyager Capital, and the AoA. Stage Venture Partners and Kick-Start Partners led the company's pre-seed financing.

About SoundCommerce
SoundCommerce, an Operations Data Platform (ODP) for consumer brands and retailers, transforms customer experience through better decisioning across merchandising, supply, fulfillment, delivery, and customer service. SoundCommerce tracks real-time operational events, profitability and customer lifetime value to answer questions fundamental to cross-channel and direct-to-consumer success. Founded by Amazon veterans and backed by leading venture capital investors, SoundCommerce is headquartered in Seattle. Let's grow! Visit us at www.soundcommerce.com.

About Defy Partners
Founded in 2016, Defy is a Silicon Valley based venture firm exclusively focused on early Series A, an underserved part of the venture landscape. The firm launched in 2017 with a $151 million fund and closed its second fund of $262 million in early 2019. Defy was co-founded by long-term venture capitalists Neil Sequeira and Trae Vassallo, with a goal to invest in entrepreneurs and companies looking to solve complex problems. Defy's focus is to help companies, after seed funding, mature and scale into companies ready for growth capital. Connect with Defy at https://defy.vc/ and @defyvc.

About Voyager Capital
Since 1997, Voyager Capital has focused on first-round venture investments to help entrepreneurs in the Cascadia region create winning businesses. The firm's entrepreneur-centric approach accelerates the pace at which companies can build, execute, pivot and scale. Notable investments include Elemental Technologies, ZipWhip, SheerID, Lytics, Bluebox Software, Act-On Software, Shiftboard, SoundCommerce, and Stackery. For more information, visit www.voyagercapital.com.

About Stage Venture Partners
Stage Venture Partners is a seed stage venture capital fund that invests in enterprise software and SAAS startups. They have a particular focus on entrepreneurs pioneering in the areas and applications of machine learning, artificial intelligence and computer vision. Based in Los Angeles, but with an international reach, Stage looks for companies that already have a minimum viable product and some early customers or users. For more information, visit www.stagevp.com.

Contact Communications Director Kristine Szarkowitz, available Monday through Friday 8 a.m. to 5 p.m. PT at 206 310 5323 and [email protected]. Visit us at www.soundcommerce.com.

SOURCE SoundCommerce

Related Links

https://soundcommerce.com/