SOCAP International Names 2017 Officers and Board Members

ALEXANDRIA, Va., Jan. 10, 2017 /PRNewswire-USNewswire/ -- SOCAP International, the Society of Consumer Affairs Professionals in Business, the nation's leading association of customer care executives across all industries, today announced its 2017 Board of Directors. The SOCAP Board represents leaders from top brands and solution providers who share a common commitment to advancing the customer care profession and to using customer care to benefit companies and consumers alike.

"I am proud to lead SOCAP's Board of Directors this year. SOCAP is an important organization focused on the Customer Care profession and made up of dedicated leaders committed to promoting customer care and engagement as top priorities for business success," said new SOCAP Board Chair Helen Horsham-Bertels, who served as Senior Director, Executive Consumer Affairs and Guest Experience Intelligence at Starwood Hotels and Resorts, prior to its recent merger with Marriott.  

2017 SOCAP Board Officers are:

• Chair:  Helen Horsham-Bertels, former Senior Director, Executive Consumer Affairs and Guest Experience Intelligence, Starwood Hotels and Resorts Worldwide
• Chair-Elect: Jim Moloney, Global Director, Contact Center Transformation, General Motors
• Treasurer:  Sandy Jewell, Director, Global Consumer Services & Analytics, Jarden Consumer Solutions
• Secretary:  Lisa Diehl, Manager, Consumer Advocacy, Blue Diamond Growers
• Immediate Past Chair: Céline Dumais, Vice President, Consumer Command Center, L'Oréal Americas

Newly-elected SOCAP Board members are:

• Mike D'Alessandro, Vice President, Customer Operations, Sleepy's/Mattress Firm
• Sara Diaz, Manager, Account Development, Avcomm Solutions
• Lisa Oswald, Senior Vice President, Customer Service, Travelzoo
• Suzanne Ronner, Vice President, Customer Experience, Emblem Health
• Salena Scardina, Senior Vice President, Customer Experience, Sweetwater Sound
• Carlos Suarez, Manager, Consumer Engagement Services, Nestlé USA

Incumbent SOCAP Board members who will be continuing their service in 2017 are:

• Josée Bourdages, Vice President, Customer Care, Fido, Chatr, Cityfone, Prepaid Service
• Shelley Elkins, Customer Care Executive
• Peggy Lundquist, Director, Consumer Connections, WhiteWave Foods Company
• Pat Nicholson, Vice President, Business Development, Alta Resources
• Jason Rosser, Head, Consumer Service Operations, JackThreads
• Jack Sullivan, Customer Care Executive
• Pamela Teamer-Yisrael, Department Manager, Consumer Communications, Coca-Cola Refreshments

About SOCAP
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from some of world leading brands as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe. Visit www.socap.org for complete SOCAP information.

For More Information: 
Marjorie Bynum, CAE
VP, Communications
[email protected] 
703-910-2473

SOURCE SOCAP International

Related Links

http://www.socap.org