SOCAP International Elects New Board Officers and Directors

ALEXANDRIA, Va., Feb. 22, 2012 /PRNewswire-USNewswire/ -- The Society of Consumer Affairs Professionals (SOCAP International) announced today the new members of its 2012 Board of Directors. 

The 2012 Board Officers whose terms are effective January 1 are:

Chairman of the Board– Jeff Hagen, Director, Consumer Services, General Mills
Chairman-Elect – Linnea Johnson, Director, Consumer Services, Unilever
Past Chairman – Cheryl Duwve, Vice President, Customer Support, Roche Diagnostics
Vice Chairman – BJ McDonald, Managing Director, Reservations & Customer Care, United Airlines
Treasurer – Marie Shubin, Director, Global Consumer Relations, E&J Gallo Winery
Secretary – Kim McMiller, Associate Director, Global Consumer Relations, Kraft Foods

In addition, SOCAP welcomes three new directors to its Board:
Patrice Fehl, Senior Manager, Consumer Relations, The Hershey Company
Jason Rosser, Manager, eCommerce Contact Center Operations & Consumer Services, Abercrombie & Fitch
Rosemary O'Malley, Manager, Consumer Affairs, Ford Motor Company

"SOCAP looks forward to having such an outstanding group of leaders on our 2012 Board of Directors," said Matthew D'Uva, SOCAP's President and Chief Executive Officer.  "The combination of industry experience, customer care expertise and strategic vision represented on the 2012 Board will enable SOCAP to have continued growth in our membership as well as stronger and more expansive program offerings."

The Board Officers were approved at SOCAP's Annual Business Meeting during the Association's 2011 Annual Conference in Orlando, FL.

The above will join current Board members including:
Lorraine Avery, Senior Vice President & Director of Customer Services, Associated Bank
Michael Biondo, Vice President, Customer Operations, Clear Channel Radio
Michael D'Alessandro, Vice President, Executive Operations/Chief of Staff, Consumers Union/Consumer Reports
Leo Dodds, Director, Business Performance, Johnson & Johnson
Frank Eliason, Senior Vice President, Social Media, Citibank
Mark Hamilton, Vice President, Business Development, HGS
Helen Horsham-Bertels, Director, Consumer Affairs, Starwood Hotels & Resorts
Chris Irving, Assistant Vice President, Consumer, Government & Legal Affairs, Publishers Clearing House
Patrick O'Shea, Director, Acquisition & Retention, TXU Energy
Iasha Rivers, Director, External Affairs, Macy's/Federated Department Stores
Karen Vaughn, Vice President, Call Center Management, Guthy-Renker
Rita Wood, President/CEO, Network Direct

About SOCAP
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations.

SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe.  Visit www.socap.org for complete SOCAP information.

Contact:
Marjorie Bynum, Sr. Director, Education & Communications
(703) 910-2473; [email protected]

SOURCE SOCAP International

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