Sipera and Belltech Secure InterContact's Distributed Call Centers

RICHARDSON, Texas, Aug. 23 /PRNewswire/ -- Sipera Systems, the leader in real-time Unified Communications (UC) enablement and security, today announced that InterContact has selected Sipera's UC-Sec security appliances for its distributed call centers.  Working with Belltech, an advanced communication solutions integrator based in Chile, Sipera is providing SIP trunk termination and comprehensive UC security for these call centers' staff, customers and partners using VoIP, IM and other UC applications.

"Due to government support, a highly skilled talent pool and communications infrastructure investment, the call center industry is booming in Colombia.  Unified Communications applications are widely used by these call centers, which require cost-effective, real-time communications systems internally and externally," said Ruben Cavieres, Director Commercial, Belltech, a Sipera reseller covering South America.  "Our customers, such as InterContact, understand the need for comprehensive UC security to combat toll fraud, satisfy security and privacy mandates throughout multiple countries, and secure critical business communications.  Sipera's comprehensive UC security is ideal for distributed call centers, and other businesses adopting UC applications like VoIP, IM, and video."

The Sipera projects for InterContact include:

• Employing secure SIP trunks, terminated on the Sipera security appliance
• Comprehensive VoIP/UC security, including privacy (encryption), access control, threat mitigation, and security policy enforcement
• Routing of calls for low-cost, highly flexible and efficient outsourced call center services
• Toll fraud protection
• Remote workforce communications security

"InterContact has embraced unified communications to better serve customers and reduce communications costs. By utilizing SIP trunking, call centers can quickly provision additional services globally for clients, offering advanced features such as multi-lingual support and seamlessly integrating their globally diverse contact centers," said John Firnett, VP Sales – Emerging Markets, at Sipera.  "These call centers, and many other businesses, recognize the need to fully secure these applications by partnering with Belltech and deploying world class UC security solutions from Sipera."

The Sipera UC-Sec products are comprehensive, real-time VoIP and UC security solutions that simplify and protect next-generation communications over any network, to any device.  Customers around the world rely on UC-Sec to safeguard their communications, deploy SIP trunks, and boost compliance with privacy laws, regulatory mandates and mission-critical confidentiality requirements.  Backed by the extensive vulnerability research of VIPER Lab, UC-Sec provides threat protection, policy enforcement, access control and privacy in a single, real-time appliance.

About Belltech

Belltech is focused on the design, implementation and support of advanced communications, local self-service and automation for retail and corporate markets. The company has offices in Argentina, Chile, Colombia and Peru, with over 500 customers in the region.

About Sipera

Sipera Systems is the worldwide market leader in solutions for the rapid and simple adoption of Unified Communications (UC).  Thousands of users around the globe rely on Sipera to secure VoIP, IP video, collaboration, messaging and dozens of other high-performance applications.  Sipera's groundbreaking "Borderless UC" enables secure communications to any device in any location.

Backed by the extensive vulnerability research of the Sipera VIPER Lab, Sipera's solutions for VoIP security and UC security enable enterprises to deploy remote teleworkers, distributed call centers, business continuity, pandemic planning, secure SIP trunks, toll fraud prevention, media logging and archiving, and many other communications innovations.  For more information, visit http://www.sipera.com.

Sipera, Sipera logo, Sipera UC-Sec, Sipera SLiC, Sipera LAVA and Sipera VIPER Lab are trademarks of Sipera Systems, Inc.

SOURCE Sipera Systems