NORWALK, Conn., May 25, 2011 /PRNewswire/ -- Siemens IT Solutions and Services, Inc., a leading provider of IT consulting and outsourcing services, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the "Magic Quadrant for Help Desk Outsourcing, North America".(1)
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"As industry competition and economic drivers demand more of IT outsourcing, we believe this recognition affirms our innovative approach to meeting client challenges," said Cindi Kornegay, Vice President, End User Services, of Siemens IT Solutions and Services. "Being recognized as a leader in this market only happens with dedicated employees who are focused on customer needs," said Kornegay. "As our direct client feedback reflects and we feel this evaluation confirms, our Help Desk team approach combines an optimum blend of knowledge and service orientation proven to be effective."
In this market leading report, Gartner analysts evaluated technology providers in two areas, Ability to Execute and Completeness of Vision. For the Ability to Execute analysis, Gartner positions each service provider based on its success in delivering results, and on its preparation to deliver results in the future. In the Completeness of Vision analysis, Gartner's positioning reflects each service provider's potential for success as evidenced by its view of the market, service operating model, and strategic plans for growth and service improvements.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Siemens IT Solutions and Services
Siemens IT Solutions and Services is a European based premium player providing state-of-the-art IT solutions and delivering outsourcing services with global reach. Within the IT service chain, the portfolio of Siemens IT Solutions and Services ranges from consulting, software deployment and system integration to the comprehensive management of IT infrastructures. Through profound industry know-how and beneficial innovations, the business technologists at Siemens IT Solutions and Services enable customers to transform their business processes on an ongoing basis. With a workforce of more than 32,000 employees Siemens IT Solutions and Services achieved revenues of some 4.2 billion euro in fiscal 2010, which ended on September 30; – over 75 percent of these revenues came from outside of Siemens. More information at: http://www.usa.siemens.com/it-solutions.
(1) Gartner "Magic Quadrant for Help Desk Outsourcing, North America" by William Maurer, Bryan Britz, Helen Huntley, David Ackerman, March 29, 2011
SOURCE Siemens IT Solutions and Services, Inc.
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