Siemens Enterprise Communications Named Nemertes PilotHouse Award Top Provider for OpenScape Unified Communications and IP Contact Centers

RESTON, Va., Aug. 3, 2011 /PRNewswire/ -- Siemens Enterprise Communications today announced it has been named a 2011 PilotHouse Award winner by Nemertes Research, receiving the highest overall rankings among all vendors in both the Unified Communications and IP Contact Center categories for its OpenScape UC Server and OpenScape Contact Center solution.  

Nemertes PilotHouse Awards recognizes technology providers based on the positive ratings of IT professionals using the products or services. The award is based on the results of Nemertes analysts interviewing and surveying more than 2,000 IT decision-makers. Customers rated their providers on technology, customer service, and value.

"The 2011 PilotHouse Awards recognize the best in terms of technology, customer service and value, and Siemens Enterprise Communications clearly led in unified communications and IP contact centers among Market Challengers," said Irwin Lazar, VP of Nemertes Research. "Most impressive is Siemens Enterprise Communications' scoring ahead of all of its competitors overall in both product categories."

OpenScape UC Server received the highest overall ranking for unified communications, ahead of competitors such as Cisco, Avaya and Microsoft. IT professionals lauded the solution for its innovative deployment models covering on-premise, hosted and cloud options, as well as the breadth of the offering featuring a full suite of UC and telephony services for small and large enterprises, and vertical solutions. Viewed as a pioneer in the UC space, Siemens Enterprise Communications is credited with continued innovation and differentiation from competitors. Additionally, Siemens Enterprise Communications was given high marks for customer service thanks to a strong global footprint and was recognized for providing superior value to customers.

OpenScape Contact Center was also rated overall highest among all vendors. The solution received the highest scores given for customer service and value, and IT professionals noted it for delivering a reliable, broad portfolio of contact center solutions that addresses customer pain points. Additionally, Siemens Enterprise Communications was recognized for delivering innovative solutions such as social media integrations and virtualization.  

"We are pleased to be recognized by Nemertes Research and the many IT leaders they surveyed for the 2011 PilotHouse Awards," said Chris Hummel, CMO and President, North America for Siemens Enterprise Communications. "Our focus is on delivering innovative, flexible and reliable technology and services, and these awards demonstrate that customers recognize and appreciate the tools and support we provide to help them succeed."

About Siemens Enterprise Communications

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com or www.enterasys.com.

Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG. HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

This release contains forward-looking statements based on beliefs of Siemens' management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.

SOURCE Siemens Enterprise Communications