Service Strategies Corp. Releases New Edition of Service Capability & Performance Standards

SAN DIEGO, March 11, 2015 /PRNewswire/ -- Service Strategies Corporation, a leading provider of service improvement programs, today announced the release of the 2015 Edition of the Service Capability & Performance (SCP) Standards. Now in its second decade of adoption by leading service and support providers, the SCP Standards have helped hundreds of organizations around the world achieve new levels of service excellence. The 2015 Edition represents the most stringent measure of service quality available to date.

"As technology advances and customer demands increase, the challenges and methods for delivering service must evolve," said John Hamilton, President of Service Strategies, administrator of the SCP Standards. "The 2015 Edition of the Service Capability & Performance Standards will guide companies by providing best practices for every aspect of the service business, auditable benchmarks and access to a global community of quality minded service leaders."

Designed to improve service quality and effectiveness, the SCP Standards were created by a consortium of leading technology companies in cooperation with Service Strategies. The standards, which address customer support, eservice, field service, and professional service disciplines, define best practices for delivering world-class service and support, quantify performance levels, and establish a framework for continuous improvement. The 2015 Edition includes new best practice examples that will help participating companies achieve even greater levels of service quality.

"The SCP Standards help Epicor provide the highest quality service and support experience to our customers," said Mark Fair, vice president of customer services for Epicor. "We look forward to further incorporating the best practices defined in the 2015 Edition of the SCP Standards and believe they represent the most comprehensive benchmark of service excellence available in the industry."

Currently, over two hundred organizations around the world have adopted the internationally recognized standards including Advent Software Inc., Epicor Software Corp., Fresenius-Kabi USA, FUJIFILM Medical Systems, Fuji Xerox Asia Pacific, McKesson Corp. and many others.

About Service Strategies Corporation
Service Strategies advances service excellence by helping companies deliver the highest quality service and support to their clients. The world's leading service providers have adopted Service Strategies' Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. In addition, thousands of service professionals around the world have enhanced their skills through participation in the company's training and certification courses, while its strategic advisory and consulting services are helping service organizations optimize business operations and achieve substantial performance gains. For more information about Service Strategies, visit www.servicestrategies.com or email [email protected].

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SOURCE Service Strategies Corporation

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