Senior Executives From Starbucks International and PepsiCo Share Insights; Preview the Upcoming 'Customer Experience Leadership' Conference

Conference Board Will Host Conference March 22-23 Focused on Strategies to Build a Customer-Centered Culture

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Mar 12, 2012, 10:00 ET

NEW YORK, March 9, 2012 /PRNewswire/ -- On March 22-23, 2012, The Conference Board, the leading global, independent business membership and research association, will bring together C-suite executives from some of the world's leading companies for its annual "Customer Experience Leadership" conference at the InterContinental New York Barclay hotel.

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As a preview of what attendees can expect to hear at the conference, two of the scheduled speakers, Howard Behar, former president of Starbucks International, and Rod Thorn, director of communications at PepsiCo, shared insights on the changing customer experience and the value of the Conference Board.

"The Conference Board brings not only top caliber speakers but more than that, they bring people that have been there, done that," said Behar.

"The best of the best are going to be here sharing ideas to help you build a bridge to your customers," said Thorn.

The theme of this year's conference "Capturing the Heart of Tomorrow's Customer," will focus on the changing customer experience and strategies companies can use to leverage social media and build a customer-focused culture.

The Conference Board is known for high-level conferences that help business leaders network, learn and address today's critical issues, anticipate tomorrow's challenges, and make the right strategic decisions every day.

To learn more about the prominent line-up of speakers and to register, visit www.conference-board.org.

About The Conference Board

The Conference Board is a global, independent business membership and research association working in the public interest. Our mission is unique: To provide the world's leading organizations with the practical knowledge they need to improve their performance and better serve society. The Conference Board is a non-advocacy, not-for-profit entity holding 501 (c) (3) tax-exempt status in the United States.

The Conference Board

SOURCE The Conference Board