SearchUnify and Thought Industries Team Up to Expand Knowledge Base Access for Customer Learning

Enterprise Search Integration Will Enhance Self-Service Learning for Customers, Partners, and Professionals

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Jun 17, 2021, 05:00 ET

MOUNTAIN VIEW, Calif. and BOSTON , June 17, 2021 /PRNewswire/ -- SearchUnify, a leading cognitive search and AI apps platform by Grazitti Interactive, and Thought Industries, the leading platform for customer learning management (CLM), today announced an out-of-the-box connector that will bring the power of unified search to customer learning. The connector enables SearchUnify and Thought Industries users to quickly and easily find the learning material they need, whether stored in Thought Industries' platform or third-party knowledge bases like Zendesk, Salesforce, Slack, and many others.

The integration is especially relevant in an era where customers, partners, and professionals need to continuously learn new skills and new products — and the training typically happens remotely via on-demand or self-service systems. The integration breaks down barriers to make training content and knowledge bases readily available in a unified interface powered by SearchUnify's cognitive platform and AI tools.

"We see unified search as a powerful way for our customers to provide self-serve answers to important questions across a range of platforms, all in one place," said Barry Kelly, CEO, Thought Industries. "Any time we can create a more efficient learner experience, we're all in. And this partnership with SearchUnify represents an important way to do that."

"The foundation of our cognitive platform is the unified content repository, on which we build the platform and apps that power self-service and content findability," said Vishal Sharma, CTO, SearchUnify. "With every product update, we keep adding more OOTB connectors for more content sources to expand this unified content repository. Addition of Thought Industries to our list of connectors in a step towards enabling more businesses to empower self-service learning."

About Thought Industries

Thought Industries powers the business of learning by providing the world's leading B2B customer education and extended enterprise platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers. Headquartered in Boston, Thought Industries has offices across North America and Europe. For more information, visit thoughtindustries.com and follow us on LinkedIn and Twitter.

About SearchUnify

SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes information findability, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assist chatbots, community bots, KCS enabler, and escalation predictor. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.

SOURCE Thought Industries