SDG&E Reminds Customers To "Call 811 Before They Dig"

SDG&E offers tips for reducing natural gas pipeline incidents

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Nov 08, 2012, 11:52 ET

SAN DIEGO, Nov. 8, 2012 /PRNewswire/ -- As the weather cools down and natural gas usage increases, San Diego Gas & Electric (SDG&E) is reminding residents and businesses to call 811 to have utility-owned lines marked before digging in the garden or at construction sites. Calling 811 or Underground Service Alert will help avoid possible injury or damage to hidden gas lines or service interruption.

A utility line is damaged by digging once every three minutes nationwide, and many of these incidents are caused by failure of the professional excavator or homeowner to call 811 before beginning their digging project. Even if relatively minor projects are involved, such as putting up a new wall or fence, building a deck, planting or removing large trees or any other renovations, the digging necessary for these projects can result in hitting gas lines if they aren't located prior to the work.

"Since gas lines that serve homes and businesses are located underground and out of sight, residents and business owners won't know where they are located. We urge everyone – whether digging at their businesses or homes -- to make the quick 811 phone call to Underground Service Alert to have utility-owned lines marked for free," said Jimmie Cho, vice president of field services at SDG&E.

In 2011, there were 158 "dig-ins" to SDG&E gas pipelines which the utility hopes will decrease this year through increased public awareness.

Before digging in their yard, place of business or the street, residents and business owners should mark the proposed excavation area, and call 811 to reach Underground Service Alert at least two business days before the project is to begin. Underground Service Alert is free and they will contact SDG&E and other area utilities. Each utility will then locate and mark the underground lines, pipes and cables they own.

SDG&E-owned pipelines typically extend from the gas main, in front or behind the home or business, to the gas meter. Customer-owned gas pipes are the lines that run from the gas meter to the building or area where gas-fueled equipment or appliances are located. To have these customer-owned lines located and marked before a project, SDG&E advises its customers to call pipe and leak locating service companies or licensed plumbing contractors who provide these services.

"Once all lines are marked, excavators should carefully use only hand-digging tools within two feet on each side of marked gas lines," Cho added.

No damage to gas lines is too small to report. Even a slight gouge, scrape or dent to a pipeline or coating may cause a dangerous break or leak in the future. If a homeowner or excavator causes what seems to be only minor damage to a pipeline or a component attached to a pipeline, they should call SDG&E immediately at 1-800-411-7343.

For more safety information, visit www.sdge.com/safety. You can also call SDG&E at (800) 411-7343. To find out the approximate location of major transmission gas and liquid pipelines, visit the National Pipeline Mapping System website at www.npms.phmsa.dot.gov.

SDG&E is a regulated public utility that provides safe and reliable energy service to 3.5 million consumers through 1.4 million electric meters and more than 850,000 natural gas meters in San Diego and southern Orange counties. The utility's area spans 4,100 square miles. SDG&E is committed to creating ways to help customers save energy and money every day. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE), a Fortune 500 energy services holding company based in San Diego.

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SOURCE San Diego Gas & Electric (SDG&E)