Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards

WASHINGTON, Sept. 15, 2016 /PRNewswire-USNewswire/ -- Recall Summary

Name of Product: Samsung Galaxy Note7 smartphones sold prior to September 15, 2016

Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

Remedy: Replace, Refund

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.  Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.  Go to www.samsung.com for more details.      

Consumer Contact: Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.

Recall Details

Units: About 1 million

Description: This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016.  The recalled devices have a 5.7 inch screen and were sold in the following colors:  black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. 

To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

Incidents/Injuries: Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Sold at: Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.

Manufacturer: Samsung Electronics America Inc., of Ridgefield Park, N.J.

Manufactured in: South Korea and China

Note: Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php

Profeco's press release is available at http://www.gob.mx/cms/uploads/attachment/file/135622/ALERTA_31_SAMSUNG_ELECTRONICS_M_XICO_S_A__DE_C_V__BATER_AS_RECARGABLES_DE_LITIO_ENSAMBLADAS_EN_CELULARES_GALAXY_NOTE_7_MODELO_SM-N930F_.pdf

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
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Call to get product safety and other agency information and to report unsafe products.

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SOURCE U.S. Consumer Product Safety Commission

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