Salesforce Positioned in the Leaders Quadrant of the 2018 Magic Quadrant for Sales Force Automation for the Twelfth Consecutive Year

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Jul 12, 2018, 08:00 ET

SAN FRANCISCO, July 12, 2018 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the twelfth consecutive year, Salesforce has been positioned by Gartner, Inc. as a Leader in its July 2018 Magic Quadrant for Sales Force Automation. Placement was given to Salesforce for its completeness of vision and ability to execute. With Sales Cloud, salespeople are armed with the intelligence and insights they need to sell faster, smarter and the way they want.

"Automation is essential to unlocking the next level of productivity and accelerating the sales process," said Adam Blitzer, EVP & GM, Salesforce Sales Cloud. "Powered by Einstein Artificial Intelligence, Sales Cloud provides our customers with the automation, intelligence and tools they need to create deep, meaningful relationships and drive their business forward in the Fourth Industrial Revolution."

Gartner defines sales force automation (SFA) as systems that support the automation of sales activities, processes and administrative responsibilities for organizations' sales professionals. Gartner considers SFA to be foundational technology, implemented to automate an organization's core sales processes.

About Sales Cloud
Sales Cloud, the world's #1 intelligent sales platform, delivers an unparalleled user experience—enabling sales teams to sell faster, smarter and the way they want. No matter the industry, role or company size, Sales Cloud arms salespeople with the intelligence and insights they need to navigate and manage the entire sales process, from lead-to-cash. Salesforce has continued to extend the Sales Cloud platform, bringing AI to every step of the sales cycle, from building pipeline and closing deals, to growing business. Companies that have deployed Sales Cloud have seen an average 38 percent increase in sales productivity, a 32 percent increase in lead conversions and an overall 28 percent increase in revenue.^¹

Additional Information

The 2018 Gartner Magic Quadrant for Sales Force Automation is available here: https://www.salesforce.com/form/sales/salesforce-automation-gartner-mq-report/
To learn more about Sales Cloud, please visit: http://www.salesforce.com/sales-cloud/overview/
Read the blog post here: https://www.salesforce.com/blog/2018/07/gartner-magic-quadrant-leader-sales-force-automation.html

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Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Salesforce
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

^¹ Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7000 customers

SOURCE Salesforce